Financial Statement Services (FSSI) Adopts Exstreams Dialogue

Financial Statement Services (FSSI), is using Exstreams Dialogue software to expand capabilities in its two production facilities located in Santa Ana and San Diego, California. With Dialogue, FSSI is providing enhanced marketing opportunities for clients interested in leveraging their databases to create personalized statements and invoices that include relevant graphics and targeted messages for cross-selling additional products and services. FSSI has reduced development time by 20 percent, reduced overhead expenses and dramatically improved time to market. This success is the impetus behind the companys aggressive one-year plan to move the 40 million images and 10 million pieces of mail it generates monthly from a traditional mainframe environment to Dialogue. FSSI selected Dialogue because it was the only software on the market that offered a complete enterprise-wide personalization solution, from its ability to process virtually any input print stream to its advanced postal automation capabilities. Key in the decision was Dialogues inherent ease of use and robust campaign management capabilities. Dialogues Campaign Management and Advanced Tables modules allow FSSI to provide clients with transaction-driven statements that are personalized with targeted marketing messages, graphs and charts, turning what up to now has been considered a cost into a revenue-generating opportunity. Additionally, Dialogues "design once, deliver anywhere" capability fits perfectly with FSSIs production environment that includes a variety of print formats, such as AFP and PostScript. Based on the targeted output device, Dialogue dynamically builds all the necessary resources for the most efficient output processing possible. This ensures output is consistent across all delivery formats, saving time and labor expense. FSSIs future plans include using Dialogue to expand its web capabilities and move customers from print to web-based applications by creating statements and check images in XML for customer viewing on the Internet.