The paper, based on research conducted by the EBA and McKinsey among industry leaders and representatives from banks and payments specialists between November 2019 and November 2020, seeks to prompt a constructive debate on the future of banks in European payments and to ultimately launch a call for action on industry change.

The study shows that payments and account services continue to be at the core of banks’ value proposition. However, technological advances, evolving customer behaviour and new market dynamics have brought fundamental change over the last decade and challenged banks’ central role in the payments ecosystem.

The new normal shaped by the current pandemic has accelerated some of the trends and highlighted the importance of payments in the consumer experience. As the ecosystem evolution converges with the effects of the pandemic, the early 2020s are likely to become an inflection point for payments, the study shows.

Despite the uncertainties of the current environment, the paper concludes, now could be the moment for banks to secure the growth of value in their payments business over the next cycle – and to come together with other stakeholders to solve sector-wide challenges and capture opportunities.