ERP systems under threat according to study by PMP Research

Tuesday 9 November 2004 10:51 CET | News

ERP systems are no longer the dominant enterprise application, according to a recent survey from PMP Research. Just 16% of those polled say their current enterprise application environment is mainly based on ERP packages, compared to one third (34%) in last year s poll.

Instead, many companies are opting to supplement ERP solutions with either best-of-breed software (26%) or bespoke developments (20%). And organisations are keen to include e-business applications in their core enterprise systems. Only 7% of the sample state that e-business is a specialist activity handled by a specialist department, while the majority (60%) reckon it is now applicable to many areas of their operations. As part of this trend, two-thirds (67%) report they have been making efforts to link front-end e-business systems with back-office processing over the past two years. Overall, companies are most likely to justify investment in enterprise and e-business applications because of a desire to improve their operational effectiveness and efficiency, a point acknowledge by 96%. In contrast cost savings, cited by 50%, have reduced in significance as a goal. Three-quarters (74%) of those polled are also seeking better management information, with 71% initiating actions designed to encourage departments or functions to share information more readily. Almost two-thirds (60%) have sought to make enterprise information more personalised to people or functions. But money for such innovations is still in short supply, the survey finds. Although 44% of companies say that recent changes in the economic or business climate have not led them to modify their IT investment plans for the next financial year, a third (30%) admit to a reduction in their IT budget. Cost constraints also emerge as one of the serious threats to the success of new enterprise system initiatives, along with ill-defined project objectives (49%), the difficulty of mapping business processes onto applications (45%) and problems in managing outcomes and expectations (45%). Companies are responding by tightening up their approach to ROI - 42% say this has become more rigorous over the past year - and a quarter (24%) have looked at alternative measures apart from the usual purely financial metrics, such as assessing customer response, speed of service or a balanced scorecard appraisal.

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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce