Visually impaired, illiterate and elderly people can carry out regular transactions securely at the Desjardins ATMs by following voice instructions. Since Desjardins Group is currently replacing or upgrading its 2,900 ATMs in Québec, it is also equipping them with the voice assistance function. In so doing, Desjardins is becoming the only financial institution in Canada to make voice assistance accessible throughout its entire ATM network. To use voice assistance, users need only connect standard headphones into an audio jack located near the keypad or the screen, and then enter their debit card. The voice assistance function will start automatically, with instructions given in English or in French, depending on the members preferences.
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