News

BluePhoenix Electronic Bill Presentment Project Put into Production at 012 Golden Lines

Tuesday 10 February 2004 10:48 CET | News

BluePhoenix Solutions has installed the BluePhoenix Document Modernizer at 012 Golden Lines, one of the leading telecommunications companies in Israel.

After only 2 months of integrating the advanced online document presentment technology into 012 Golden Lines IT environment, the new system was put into production and will eventually serve hundreds of thousands of their customers. 012 Golden Lines has received excellent feedback from its largest business customers for providing them with a much more efficient way to track their bills and process them for accounting purposes. Document Modernizer enabled 012 Golden Lines to better serve the needs of their corporate and private customers, who can now view a copy of their bill via the Web, even before they receive it by post. The solution took the file originally created by the billing system for invoice printing purposes and converted it into an online format. This process enables 012 Golden Lines corporate customers, who get bills that can be hundreds of pages long, to easily review and analyze their bills online and save them locally in Excel/CSV format for accounting purposes. The streamlined billing process for these customers allows them to first view a summary page listing all the phone numbers they own with their monthly cost and usage, and then drill down to any specific number to see a listing of calls made, including calling card and 800 calls. The solution also allows customer service agents to easily handle billing enquiries by displaying an exact copy of the customers paper bill on their screen while talking to them. Private customers can save their bill locally as an Excel file as well as see all previous bills for the past year and get promotional offers personalized per their profile.


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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce