Amdocs Accelerates the Pace to Achieving Integrated Customer Management

The ultimate goal of this new way of doing business is to deliver an intentional customer experience that creates stronger, more profitable customer relationships. The products in the new Amdocs 6 portfolio are pre-integrated to remove process barriers across the customer lifecycle, from targeting, selling and delivering, to billing and supporting each customer at all touch-points, including the Web, contact center or bill mailing. Technical platform integration reduces implementation costs for service providers and drives a lower total cost of ownership. Key products within the Amdocs 6 portfolio include: Amdocs Billing 6 – A fully convergent billing product, designed to meet the evolving needs of the world’s largest communication service providers’ (CSPs’) prepaid, postpaid, voice and data billing operations. Amdocs CRM 6 – With proven success in some of the largest implementations in the world, Amdocs CRM 6 optimizes customer-centric business processes by delivering out-of-the-box solutions to help create the intentional customer experience. It addresses key pain points that impact customer loyalty and operating efficiencies. Amdocs Order Management 6 – A scalable, proven order management product designed to meet the complex ordering requirements of CSPs. Amdocs Content Revenue Management 6 - Manages the content supply chain from the partner’s domain, through the operator’s environment, to the end consumer. Amdocs Mediation 6 – A single converged system that flexibly adapts to diverse requirements and executes large-scale service logic. Amdocs Mediation 6 addresses CSPs’ most urgent objectives of reducing total cost of ownership and increasing business agility.