ACI Worldwide unveils ACI Speedpay for new digital bill payment solution

Thursday 12 December 2019 11:08 CET | News

Real-time electronic payment and banking solutions provider ACI Worldwide has announced the latest release of ACI Speedpay.

The solution’s new agent-IVR conference feature helps reduce PCI scope at call centres by enabling customer service representatives (CSRs) to conference customers in to enter payment details through the company’s interactive voice response (IVR) system. The customer’s entry of their payment card details is obfuscated from the CSR to facilitate security.

The ACI Speedpay Pulse survey found that email alerts are the most preferred form of bill notifications and reminders, however, there is increased preference for mobile text alerts. ACI Speedpay offers multiple notification methods such as text and email, and it enables companies to quickly communicate with their customers about payments on the device of their choice.

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Keywords: ACI Worldwide, ACI Speedpay, digital bill, payments , customer experience, security, CSR, IVR, mobile alerts
Categories: Payments & Commerce
Countries: World
This article is part of category

Payments & Commerce

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