For a 30 minute period on May 27 2021, Klarna customers were shown other users’ data – a digital mishap which the firm, in a statement in June 2021, blamed on human error. A spokesperson for Klarna told Reuters that the probe, ‘was very much expected as part of our regular dialogue with the Swedish FSA and as always we approach this with full cooperation and transparency’.
Customers card details were not part of the information accidentally shown to other users, Klarna said in June 2021. The watchdog said the issue around bank secrecy would be added to a more general survey it announced in March 2021 into Klarna’s processes for handling information and cyber security risks.
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