Semafone has revealed that Intelligence+, a real-time data analytics offering, integrated into Cardprotect Voice+, its patented telephone payments solution.
As such, the provider of data security and multi-channel compliance solutions for call and contact centres offers its Intelligence+, which ensures that Cardprotect Voice+ customers have access to real-time data from calls and payment transactions. The solution provides customers with insights into their payments platform performance, while customers can elect to receive all their raw data from the Cardprotect Voice+ platform. Moreover, the functionality allows customers to add the data to their own database management system (DBMS) and completely customise reports, as well as to to change the appearance and reporting periods.
With Intelligence+, customers are given:
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