The collaboration with Amazon will help Paymentus expand its network and add new forms of engagement between its client businesses and their customers. The reason that Amazon decided to roll out voice-based bill query capabilities through Alexa is the fact that bill inquiries are a significant pain point for consumers and billers.
Moreover, by connecting Amazon Pay to billers via Paymentus, customers are able to acquire additional details about their bills, such as when bills are due and changes compared to previous billing cycles. Amazon Pay credentials are already connected to Alexa devices. However, in order to use the bill query feature through Alexa, customers will need to grant permission to associate their Amazon accounts with their utility accounts.
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