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58 percent of consumers more likely to use contactless payments now than ever before

Thursday 7 May 2020 10:25 CET | News

New data from Amex has revealed an upsurge in contactless payments for in-store, online or app-based purchases, with 58% of consumers saying they are more likely to use contactless payments now than ever before. 

Consumers reported being 16% more likely to use online or app-based payments for curbside pickup and only 7% more likely to pay by phone for pickup.

Here is every method that consumers report they plan to use more:

  • online/app for curbside pickup: 16% more likely;
  • online/app for delivery: 12% more likely;
  • online/app for in-store pickup: 6% more likely;
  • phone for delivery: 10% more likely;
  • phone for pickup: 7% more likely.

The 2020 American Express Digital Payments survey concludes that consumers’ outlook on touch-free payments has been evolving over the past eight months, but now that most of the country shelters in place there is even more incentive to promote public health by tapping a contactless card or using a mobile wallet.


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Keywords: American Express, contactless payments, coronavirus, in-store payments, app-based payments
Categories: Payments & Commerce | Online Payments
Countries: United States
This article is part of category

Payments & Commerce