Summit Information Systems Client Wins CUNA Technology Councils Best Practices Award for Internet Ba

Entrants were required to explain how their credit union has made its e-commerce function more efficient for its members and identify areas setting their particular Internet presence apart. In addition, entrants were asked to discuss the technologies being used to provide these efficiencies With the primary purpose at Purdue Employees FCU of helping members achieve financial independence, their award winning submission summarized Purdues desire to provide the best member service possible. In order to provide their members with the tools to fulfill their needs while at the same time automating historically manual processes within the credit union, they chose Summits eMember Suite Internet banking application. Purdues submission described working with Summit to develop its eMember portal, PEFCU Online, for their membership and incorporated discussion of key functionality such as providing members with the ability to select their own user ID and password, and then accessing their account via a login widget on the Web site. Members also have the ability to set up cross account access to multiple approved accounts. An example was provided of a member logging into their primary account, and cross over to their childs account without ever logging out. In addition, the submission discusses the tabs and links approach providing seamless interfaces to both internal and third party applications in these areas: Account Access - Allows members to review their account summary and account history. A member can view check images in account history, as well as download selected dates of history into Quicken and MS Money. This also provides for immediate transfers and scheduled future transfers to all applicable suffixes, including approved cross account suffixes. The scheduled transfers are customizable to a members needs, and can be edited or deleted at will. ePay -Links to PEFCUS branded site with Checkfree(R), which completely integrates the look and feel of the credit unions Web site and also includes person-to-person email payment ability. View My Accounts - Provides PEFCUs members with account aggregation ability through a relationship with Members Development Corporation in partnership with Yodlee. eStatements - Provides member access to all of their electronic statements. The estatement is in a PDF format that can be printed and/or downloaded. EStatements are produced and hosted by DataMail Corporation. eAlert - Allows a member to set an alert to trigger email notifications when balances are over or under a certain amount. Each alert can also have a specific customized message that would be displayed in the email. The eAlert functionality was developed in house using an XML interface to Summit, providing the member complete control over knowing how their money is flowing in and out of their account at all times. Member Services - Allows members to change their own mailing address and email address, also utilizing Summits Pathways XML interface. Purdue Employees FCU also described how this technology contributed to their success by automating previously manual processes: -- The scheduled transfer process historically existed as a manual process, whereas now the member controls the transfer timeline. -- A member can pull the check image up and print it with no call to the call center. -- Now members can change their address in real-time without having to contact the call center. -- The increased functionality of the ePay product has given the member the freedom to take their bill pay experience to another level. A member can sign up for ebills within their ePay account, and the bill will be electronically transmitted to their account. It eliminates paper bills from being mailed to their home, and all of the ebills are in one location within the portal. The winning submission