Standard Chartered gets customer experience revamp with Avaya

Wednesday 24 April 2019 14:22 CET | News

Standard Chartered has partnered with Avaya to deliver a multi-year client experience transformation project to support its clients’ modern digital lives.

The Avaya OneCloud Private solution aims to enable organisations to unify communications and contact centre solutions delivered on their own private cloud.

Avaya’s platform also offers the flexibility of engaging third party organisations so that the bank can offer a better experience for its clients.

Standard Chartered says it is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017.

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Keywords: cloud, digital, mobile, partnership, retail banking, Avaya, Standard Chartered
Countries: World