3 out of 4 respondents from Serbia acquired their most recent banking product in the 2013 - 2014 interval. The most widely used banking service is the current account.
Among those involved in the survey, 57% have a feature phone, 37% have a smartphone, 9% have a tablet, 51% have a PC whereas 12% claim they have no internet connection.
More than half of those polled in Serbia make an online purchase at least once a year.
In 2010, the online banking penetration rate in the country pointed at 2%.
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