Orange Bank, the mobile bank launched by telecom operator Orange in November 2017, has around 100,000 clients that will be able to interact with Djingo for procedures like blocking a card in case of loss, unblocking it, and more.
Djingo is available 24×7, being the first point of contact for customers and prospects with the bank. Every week, almost 24,000 conversations are performed by Djingo, with nearly 20% of these conversations taking place outside traditional working hours. The conversations are analysed by a team of Orange Bank and IBM specialists to improve the knowledge of the virtual advisor.
The France-based bank is accessing the Watson services through the IBM Cloud.
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