ING expands digital banking in the Netherlands

Tuesday 25 November 2014 13:42 CET | News

ING has revealed plans to further expand digital banking and to make additional IT investments in its Dutch retail banking unit.

Currently, ING uses different IT systems for mobile applications, website, call centre and branches. As a consequence, not all customer information is readily available in each channel. By moving to an omni-channel approach, customers can do all their banking digitally and the information will be available across all channels.

In addition, ING continues to invest in local advisory capabilities by making the expertise in branches more accessible via ING`s other service channels.

The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam.

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Keywords: ING, digital banking, online banking, financial services, The Netherlands, omni-channel
Categories: Banking & Fintech
Countries: World
This article is part of category

Banking & Fintech

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