Company official stated that 2021 played a bigger role in how consumers manage and track their finances daily. This new research highlights how consumer preferences are driving both the creation and adoption of new features that help consumers get more value out of their bank account or credit card.
Respondents reaffirmed that mobile apps have become their most frequently used banking channel, with 73% of consumers citing usage once a week or more (up 8% YOY), and 62% citing it’s a service they cannot live without (up 7% YOY).
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now