According to the report, 95% of the respondents plan to travel by the end of 2022 but many would like to eliminate the unnecessary contact and interaction with staff members in the industry. Almost three-thirds (73%) of travellers would prefer to use their mobile devices to manage their hotel experience, including checking in and out, paying, ordering, etc.
Moreover, travellers are looking for a personalised journey which implies choosing their exact room and floor and only pay for the amenities they want instead of choosing packages with extended facilities. The same research shows that tourists are also interested in pre-screening properties in the Metaverse and even choose hotels that are using AI to tailor offers and services, including food suggestions, discounts, and room pricing.
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