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New Oracle research: three thirds of travellers prefer self-service tech-enabling hotels

Monday 6 June 2022 09:21 CET | News

US-based computer technology corporation Oracle has launched its ‘Hospitality in 2025: Automated, Intelligent… and More Personal’ report in which it identifies travellers’ plans for the upcoming years and future market trends.

According to the report, 95% of the respondents plan to travel by the end of 2022 but many would like to eliminate the unnecessary contact and interaction with staff members in the industry. Almost three-thirds (73%) of travellers would prefer to use their mobile devices to manage their hotel experience, including checking in and out, paying, ordering, etc.

Moreover, travellers are looking for a personalised journey which implies choosing their exact room and floor and only pay for the amenities they want instead of choosing packages with extended facilities. The same research shows that tourists are also interested in pre-screening properties in the Metaverse and even choose hotels that are using AI to tailor offers and services, including food suggestions, discounts, and room pricing. 

As for the hotels’ management, 40% of them consider this new customer-tailored model the future of tourism and a good opportunity to better cater to their audience. At the same time, 54% of the management is looking into ways to eliminate the need for the front desk experience by 2025.

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Keywords: travel payments, online platform, artificial intelligence, customer experience, metaverse, mobile payments, e-wallet, report
Categories: Payments & Commerce
Companies: Oracle
Countries: World
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Payments & Commerce

Oracle

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