MOVO, ENACOMM partner to create end-to-end financial services ecosystem

MOVO empowers customers to instantly and securely deposit, mint, pay, receive, save, send, spend money and convert crypto to USD from their mobile phones, in real time. Via a self-contained ecosystem, MOVO delivers a comprehensive set of “digital cash” financial solutions on-demand, all in a contactless environment.

ENACOMM’s data-powered IVR solution responds to verbal customer requests with human-like understanding, unlike systems with limited verbiage or number-specific options in a standard menu. The technology uses customer intelligence to efficiently direct calls, personalisation to help retain customers, and context preservation to offer fast, seamless self-service. 

MOVO will also utilise ENACOMM’s Engage portal, which allows for customisation of the IVR system. ViA (Virtual Interactive Analyst)—ENACOMM’s analytics tool that features real-time activity tracking, reporting, monitoring, and alerting—will enable MOVO to monitor usability feedback and IVR trends and continuously tune the IVR to ensure customer satisfaction.