According to a study entitled ‘The 2013 Billing Household Survey’ released by Fiserv, a provider of financial services technology solutions, the mobile billing and payment growth was driven primarily by smartphone owners, among whom mobile bill payment surged 150 %. Consumers who pay bills using their mobile device do so primarily for its convenience (70 %), anytime access (55 %) and time savings (49 %).
The survey also revealed that 83 % of consumers are using two or more channels to pay their bills each month. The average number of bill payment methods used by customers ticked up 10 % from 2012 to 2013, rising to an average of 3.2 channels each month. While the number of US online households that pay a bill by cheque declined from 61 % in 2012 to 53 % in 2013, the number of households using mobile and tablet for bill payment gained ground, resulting in the higher number of channels used overall.
In addition, the survey revealed that more than 1 in 3 tablet owners had used their tablet to visit a biller site in the previous 30 days. The primary reason for the visit was to pay a bill (63 %) followed by accessing invoice information and history (36 %). One in four tablet owners use their tablet to pay bills at either a biller or financial institution website, which is an increase of 19 % over 2012. The survey also found that 60 % of tablet owners would like to receive e-bills on their tablet.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the The Paypers website, they in no way represent the opinion of The Paypers.