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Intervoice Secures $12.5M Order for Voice Automation Solutions From Major U.S. Wireless Telecommunic

Tuesday 9 March 2004 13:05 CET | News

Intervoice, has received an order valued at $12.5 million from a major U.S. wireless telecommunications provider.

The order was received after the quarter ended February 29, 2004, and is part of an ongoing initiative to replace the customers existing touchtone functionality with a far more feature-rich, standards-based voice automation solution built on the Omvia Voice Framework from Intervoice. The initial Voice eXtensible Mark-up Language (VoiceXML)-based applications will provide useful and engaging self-service solutions for their millions of customers in the United States, and it further lays the foundation for many new revenue-generating applications utilizing the extensibility of the Omvia platform. The Company had previously received an initial $3 million order for a pilot application from this customer that was booked in the Companys fiscal year ending February 29, 2004. The telecommunications provider is a recent addition to the growing portfolio of network carriers who use voice automation solutions from Intervoice to measurably improve average revenue per user (ARPU), reduce churn and lower costs. To date, Intervoice has deployed enhanced network systems and services in over 50 countries to over 200 service providers. As part of this comprehensive CRM initiative, the wireless provider is looking to improve customer satisfaction, reduce call-handling costs and achieve market differentiation with Intervoice technology. The order was secured as part of a collaborative effort among Intervoice and several of its industry-leading alliance partners, including BEA Systems, Inc., HP, Intel and ScanSoft, Inc., all of whom contributed standards-based hardware and software that support the Omvia Voice Framework platform.


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Categories: Payments & Commerce | Mobile Payments
Countries: World
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