Clickatell’s enterprise grade chat commerce platform augments brands’ customer experience and drives revenue by personalising communications, delivering customer retention, increasing sales, improving business efficiencies, and reducing operating costs. It provides low/no code tools for brands to connect, interact, and transact with their customers:
Connect enables messaging and notifications, such as a bank sending a customer a credit card transaction verification alert.
Interact provides back-end system integration and orchestration complete with a chat bot and agent desk enabling a bank, for example, to communicate with customers interactively to check balances or pay bills.
Transact supports API payments and digital transactions capabilities through Clickatell’s new Chat 2 Pay. Chat 2 Pay enables businesses to accept payments in chat messaging by sending consumers a payment link via SMS or WhatsApp.
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