According to Market Watch, 13 million LATAM-based Visa cardholders made ecommerce transactions for the first time ever, amid the COVID-19 pandemic. Moreover, Visa saw an 18% rise in US ecommerce spending during April 2020, excluding the travel category.
Although Visa’s shares have fallen 15% over the past three months, the company takes new opportunities in improving the ecommerce experience. One of them is regarding a reduction in chargebacks. Therefore, the company developed a special dispute-monitoring program that works with sellers and financial institutions to understand the terms of transactions.
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