Toast launches alternative delivery fee service to aid restaurants

With the use of third-party delivery services like Grubhub and Caviar, which charge fees nearing 30 percent, restaurants’ ability to make profit during the pandemic is impacted. As a result, Toast launched Toast Delivery Services (TDS), which eschews commission fees and instead charges a flat delivery rate.

According to Boston.com, Toast made the service available to restaurants of all sizes, and does not require the purchase of a Toast POS or any hardware. Restaurants interested in offering delivery through TDS will have access to Toast’s network of local delivery drivers, while having the ability to accept both phone and online delivery orders. Moreover, restaurants will pay one flat service fee per order as opposed to a percentage of sales and can also choose to pass on some or all the delivery fee to the customer. 

The delivery is made within a five-mile radius of Toast’s delivery network with fees always below USD 8, Boston stated. Furthermore, Toast launched Toast Now, a collection of commission-free digital channels including Toast Online Ordering, Toast Takeout, and electronic gift cards.