According to a poll commissioned by Adyen that consisted of 2,000 consumers and 500 businesses in the UK, the digital transformation should continue its accelerated pace in the near future. Around 74% of the businesses expect a growth of 20% in 2022, as a direct result of investments in technology. Combined with the end of the COVID-19 pandemic and businesses’ new modus operandi, UK businesses could contribute with up to 4% on the retail market.
The same research tackled consumers’ expectations when shopping online versus brick-and-mortar stores and mentions that 56% of them would be more inclined to remain faithful to a retail store if the latter allows easy returns for items purchased online.
To find out more about Adyen, check out its company profile on The Paypers’ company database here.
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