PCI Pal has announced that TRADER, the digital player in Canadian automotive, has implemented its Agent Assist payment solution to ensure CNP payments are handled securely and in compliance with the PCI Data Security Standard.
TRADER accepts customer payments in a number of ways, from automatic card transactions to over the phone via its team of contact centre agents. The company was in search of a solution that would ensure the security of its customers’ payment card information, with no degradation to its customer service quality and seamless integration with existing internal workflows and technologies, such as payment gateways, cloud platforms and phone and CRM systems.
Following a phased implementation process, TRADER’s credit and collections teams now use PCI Pal’s Agent Assist to secure all CNP payments. Agent Assist uses Dual-Tone Multi Frequency (DTMF) masking technology to ‘mask’ sensitive payment data shared by the customer, enabling contact centre agents to continue the conversation without ever accessing sensitive data, even as customers input their payment information.
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