Royal Bank of Canada to implement voice biometrics technology
Customers will have the option to apply for the service, which is being phased in over a three-month period and has been created by tech company Nuance Communications.
In addition to speeding up the customer service process proponents of the technology say it may also boost security.
In recent news, Canada-based financial institutions Manulife has introduced a voice biometrics option for customers, to skip the step of providing a password.
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