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Permata Bank to secure customer authentication protocol with NICE biometrics

Thursday 5 October 2017 13:10 CET | News

Indonesia-based Permata Bank has announced the introduction of NICE`s voice biometrics as part of its customer authentication protocol.

NICE Systems provides intent-based solutions that capture and analyze client interactions and transactions for businesses. NICE Real-Time Authentication (RTA) together with its process automation solution will allow the financial institution to conduct secure voice authentication. The RTA solution creates and utilizes one voice print for each caller to deliver customer service across all voice channels.

Authentication takes place within the first few seconds of the call, and customers’ issues are resolved during the natural flow of conversation. This automated and transparent process aims to help Permata Bank to boost its fraud prevention program.


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Keywords: Permata Bank, Nice, authentication, voice biometrics, fraud prevention, security, Indonesia
Categories: Securing Transactions | Digital Identity, Security & Online Fraud
Countries: World
This article is part of category

Securing Transactions