Peninsula is a global business services specialist founded in 1983 that is focused on supporting small businesses in the UK, Ireland, Australia, New Zealand and Canada. It has grown from offering employment law services to a portfolio today that comprises insurance, health and safety, HR, and employee wellbeing.
As Peninsula has acquired other businesses, the volume of Card-Not-Present payments being made through their contact centre has significantly increased. As a result of this Peninsula needed to be compliant with the Payment Card Industry Data Security Standard (PCI DSS) to continue taking card payments over the telephone. To help them achieve this Eckoh will implement its CallGuard Hosted solution, which prevents sensitive payment card data from entering the contact centre systems.
As a result, the solution will de-scope the entire contact centre from the scope of the PCI DSS audit, making compliance maintainable every day.
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