PCI Pal, a provider of cloud-based secure payment solutions, has announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions.
PCI Pal’s customers now have the option of allowing callers to securely speak their credit card details over the phone, while PCI Pal securely processes the data and prevents it from entering the company’s environment.
The introduction of Speech Recognition as a feature of PCI Pal’s Agent Assist and IVR Payment products means that businesses taking CNP payments within their contact centres can now offer their customers an additional secure option when paying for products and services. When payment is required, the customer reads out their credit card details, or can use their telephone keypad, when prompted by an agent or IVR to do so.
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