LumenVox unveils new biometric authentication suite Version 8

LumenVox' Version 8 harnesses the power of artificial intelligence and biometrics to facilitate the customer-agent interaction. Moreover, the Version 8 Suite enables a variety of multi-modal solutions with the following:

Core components

• A core authentication engine, reintroduced with passive integration, built on the latest Deep Neural Network (DNN) technology, which enables automated fraud scanning.
• A state-of-the-art web service platform, whose capabilities cater to midsized call centres, with the upgraded capacity to handle hundreds of calls in parallel.

Autonomous agent control

• LumenVox Agent Desktop Portal automates the caller verification process, providing an intuitive interface for the contact centre agent. The integration results in significant cost-savings and a quick rollout for the entire solution.

Fraud detection

• LumenVox Fraud Scanner provides fraud alerts and automatic matching of voiceprints against a fraudster watchlist. It works 24/7 and utilises continuous enrolment, verification adaptation, and enrichments of voiceprints to quickly identify fraudsters.