The paper from Juniper Research notes that bricks-and-mortar retailers are now under pressure to provide increasingly frictionless shopping experiences. Consumers have started expecting quick, secured, and frictionless payments outside the retail sphere too; such as for travel, the report reveals.
The paper also noted that the concept of touch-free payments and/or biometric authentication is `creeping increasingly closer to the online purchasing experience.` Global contactless card transaction values will reach USD 2.5 trillion in 2021, from USD 1.7 trillion in 2020, with cards retaining the majority share of overall contactless transaction values at 79% in 2021.
Juniper Research anticipates that the US will see transaction value growth of 136% between 2020 and 2021, with major US retailers rolling out contactless acceptance and consumers enjoying the added convenience offered by touch free card payments.
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