According to the press release, as part of the collaboration, ACI is offering Arvato Financial Solutions’ Manual Order Review service to all its merchant fraud customers globally. Therefore, the solution enables merchants across all sectors to further optimise their fraud management performance.
Arvato Financial Solutions is a global provider of end-to-end financial services solutions, including fraud management and prevention. The partnership enables ACI merchants to outsource their manual review process, which will help them to review and decision their challenge queue more quickly, while still retaining the high levels of fraud management performance provided by the ACI platform.
Key features and benefits of the Manual Order Review solution include:
integration with ACI Secure eCommerce – continuous, global, multilingual support that is available to accommodate merchant needs wherever and whenever they trade;
enabling merchants to minimise risk and loss through improved accuracy and flexible resources to help prevent fraud and chargebacks, even in peak trading periods;
reduction of false positives by minimising the volume of genuine orders that are cancelled;
faster decisions that help minimise friction in the customer experience and prevent delays in order fulfilment;
no technical integration is required, ensuring fast deployment, minimal investment and maximum ROI.
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