The study was done on a sample of 1,000 residents of Moscow, which has a population of about 12 million. Around 96% of respondents use a bank card for cashless payment of services. Then, in descending order, respondents named mobile (40%) and internet banking (32%), as well as electronic money (16%). The respondents have also shown confidence in the increase of non-cash payment services like Apple Pay and Google Pay.
When the respondents were asked why they refrain from using cashless payment systems, 40% of them citing security concerns, 22% do not want to pay additional service fees, 11% believe technology is too complex for them and 9% still do not know what digital payments are. In addition, 5% of the respondents would like to try crypto as a payment system.
The poll was conducted by Yandex Money in association with Moscow Information Technology Department (ITD).
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now