New SIA Greece, a wholly owned subsidiary of SIA, has reached a strategic agreement with MarTrust, a global maritime financial solutions leader, to provide real-time Contact Centre Services supporting its global cardholders operations.
SIA is a large European hi-tech company in payment services and infrastructures controlled by CDP Equity. As the primary customer communication hub, the Contact Centre will become the heart of MarTrust’s customer experience strategy, focusing on the needs of shipping crew members travelling across the world in different time-zones addressed by the dedicated 24/7/365 English language speaking team of New SIA Greece.
This team will manage all modes of communication, which may be via e-mail or inbound calls: the seafarer can contact and receive answers to any queries related to the MarTrust solution from the middle of the Pacific or any port where they are berthed. Being aware of the role the seafarer plays, the service has also been enriched with a call-back functionality taking away any network concerns they may have. New SIA Greece and MarTrust will be operating in close collaboration making this a seamless experience for the end-user and the maritime industry, according to the official press release.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now