VimpelCom Migrates Nationwide Subscriber Base onto Amdocs Billing and Customer Care Platform

Tuesday 20 January 2004 09:19 CET | News

Russian VimpelCom has successfully completed a migration program of more than 2.5 million customers onto its Amdocs billing and customer care platform.

With this migration, VimpelCom is leveraging the Amdocs platform to provide centralized, convergent voice and data support for more than 10 million prepaid and postpaid customers across 52 regions of VimpelCom’s nationwide operations. The Amdocs platform was initially rolled out in 2002 to support VimpelCom’s Moscow-based customers. This most recent step in VimpelCom’s national rollout strategy is expected to drive significant operational advantages and outstanding customer service. The consolidation of its billing and customer care operations onto the Amdocs platform has enabled VimpelCom to improve its billing performance, eliminating roaming settlements between regions and allowing for faster bill delivery and an increase in revenue collection. It has also lowered operational costs through the consolidation of data centers, IT workforce, contact centers, development efforts and financial reports. Additionally, the Amdocs platform enables unified service and sales handling across markets, as well the ability to launch national marketing initiatives, products and services while supporting regional differences. The Amdocs platform also supports the Russian language for enhanced customer service and satisfaction.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce