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Amdocs ClarifyCRM Helps Boise Office Solutions Redefine Standard for Personalized Customer Service

Thursday 4 December 2003 00:13 CET | News

BOISE Office Solutions has implemented Amdocs ClarifyCRM across many of its U.S. call centers and business units to centralize key customer operations and consolidate all customer information into a single system.

Amdocs ClarifyCRM provides Boise with a flexible, scalable and reliable architecture to unify operations across multiple divisions, automate and manage mission-critical customer-facing business processes and deliver highly personalized interactions. Ranked as a world-class leader in customer service with an award-winning customer relationship management vision, strategy and implementation, Boise Office Solutions relies on Amdocs ClarifyCRM to maintain its leadership position and consistently deliver on customer commitments. Boise Office Solutions has deployed Amdocs ClarifyCRM to integrate, automate and manage the entire customer lifecycle -- from marketing, sales and ordering to delivery, service, support and analytics. Unifying multiple call and distribution centers throughout the U.S., Amdocs ClarifyCRM is used by over 3,000 customer service representatives and sales staff to manage more than 50,000 interactions per day for over 1.5 million customer contacts. Every user and every system linked to this integrated environment has a real-time view of relevant interaction information allowing Boise Office Solutions to resolve 96.9% of all customer needs during the first contact, and achieve an industry-leading customer satisfaction rating of 82% validated by an independent benchmarking organization.


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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce