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Roland Berger News

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Winning by putting the customer first and technology second - What you need to look out for

Interviews | Online & Mobile Banking | 29 Jun 2022

Miriam van Straelen, Partner at Roland Berger, provides the recipe for an amazing customer experience and describes the main CX trends in banking and fintech.

customer experience, digital onboarding, embedded finance, BNPL, digitalisation

 


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