Subscribing to New Wants: Delivering Experiences When and Where Your Customers Need Them

Watch this webinar with Ethoca’s Eva-Maria Baumer, VP, Specialist Sales, and Nikolay Nikolov, Card Projects Manager at Central Cooperative Bank PLC, to explore new industry research that outlines the key features consumers want – like digital receipts and subscription management – and how businesses can leverage these to drive greater levels of engagement.

This session will also look at the digital habits of consumers across the UK, Germany and North America. All attendees will receive a copy of the new 2023 Digital Field Guide mentioned during the webinar.

Consumer habits and preferences change daily – but keeping ahead of their latest wants can not only help issuers and merchants be the brand of choice, it can also help reduce operational costs and chargebacks.


Agenda

• The state of the digital landscape and how consumers are using technology to connect with issuers and merchants.
• The experience consumers want the most and why.
• Practical tips for businesses on how they can leverage these insights for their own digital engagement strategies.