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Amazon Pay launches a video sign language Know Your Customer service

News | Digital Identity, Security & Online Fraud | 06 Dec 2023

Amazon Pay has launched a service that enables two-way video communication in sign-language between Amazon Pay employees and customers in India.

product launch, customer experience, financial inclusion, KYC, digital payments

Semafone launches SecureWeb+ to simplify and secure payments on third-party websites

News | Digital Identity, Security & Online Fraud | 15 Jul 2021

Semafone has launched the Semafone SecureWeb+ solution, which enables outsourced contact centers, in-house customer support, and merchants to make payments on behalf of others via third-party websites. 

product launch, online payments, PCI DSS, merchants

NICE Actimize facilitates surveillance solution with ML and investigative tools

News | Digital Identity, Security & Online Fraud | 23 Apr 2019

NICE Actimize, an Autonomous Financial Crime Management company, has facilitated its Intelligent eCommunications Surveillance solution.

NICE Actimize, ecommunications, surveillance, machine learning, investigation, financial crime, management, trades, orders, voice recordings, analytics, false alerts, compliance, risks, financial services, regulations

NICE adds functionality to its Real-Time Authentication for contact centers

News | Digital Identity, Security & Online Fraud | 30 Aug 2018

NICE has unveiled the Proactive Fraudster Exposure capability in its Real-Time Authentication (RTA) solution that helps contact centers to expand their defence against fraud.

Nice, authentication, fraud prevention

NICE extends real-time authentication across all voice channels

News | Digital Identity, Security & Online Fraud | 02 Mar 2017

NICE has extended its Real-Time Authentication (RTA) solution across all voice channels to authenticate customers during self-service interactive voice response calls.

Nice, voice biometrics. identification, real time authentication, customer experience, Real-Time Authentication, RTA