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Technology services company Endava has released its Retail Banking Report, finding that three quarters of banks admit they need to modernise their core.
cloud banking, cybersecurity, artificial intelligence, Open Banking, payment gateway
Rad Anandakumar, Practice Manager at AI Consulting Group, explores how AI can break down language barriers and enhance customer service and shopping experiences.
cross-border payments, ecommerce, customer experience, artificial intelligence, machine learning, marketplace, online payments, generative AI
Tue To, Head of Advanced Payments and Fintech for North America at Edgar, Dunn & Company, elaborates on the impact of AI and ML on the payments industry.
payments , mobile payments, digital wallet, artificial intelligence, machine learning, banks, fintech, financial institutions, KYC, fraud detection, fraud prevention, risk management, customer experience
US-based customer interaction company Glia has announced the launch of new generative AI tools to help financial institutions (FIs) drive efficiency and better the customer experience.
product launch, generative AI, artificial intelligence, banking, fintech, financial services, digitalisation, automation
Adam Caines, Associate for Sydney at Payments Consulting Network, elaborates on merchant payments and how customer expectations and experiences are expected to change by 2030.
payment methods, payments , ecommerce, customer experience, online payments, real-time payments, Augmented Reality
US-based Glia has partnered with Lumin Digital to integrate its DCS capabilities into the latter’s online banking platform and streamline the digital-first member service.
digital banking, customer experience, partnership, financial institutions, online authentication, online banking, online platform, fraud management
Habib Ansari, Country Head UK – Regional Businesses at Worldline, explains how adopting a consumer-centric approach can empower ecommerce businesses not only to capitalise on the surge in consumer spending during this peak season, but also set the stage for sustained success throughout the year.
ecommerce, shopping, merchants, retail, payments , customer experience, checkout optimisation
End-to-end video commerce platform Firework has launched a One-to-one Video Chat solution to improve the virtual shopping experience.
online shopping, product launch, shopping, ecommerce, online platform
US-based provider of digital customer service Glia and fintech company Illuma have partnered to facilitate voice authentication for customer service.
partnership, biometrics, biometric authentication, artificial intelligence, customer experience, machine learning, banks
Introducing our latest European research report: "Expectations of online shoppers: today, tomorrow and beyond". In today's competitive market, understanding the desires and expectations of online shoppers is paramount to staying ahead. That's why we embarked on an extensive research project, interviewing 6000 online shoppers across six European markets, including Belgium, France, Portugal, Spain, the Netherlands, and the UK.
online payments, ecommerce, merchants, payments
France-based global payments services provider Worldline has published a survey that showcased the consumers’ changing online shopping behaviours.
survey, payments , digital payments, ecommerce, cross-border ecommerce, cross-border payments
Global payments and shopping service Klarna has released data that reveals AI, AR, VR, and robots are likely to support and dominate the future shopping landscape.
research, survey, ecommerce, shopping, online shopping, artificial intelligence, Augmented Reality, virtual reality, social commerce, digitalisation, fintech, data, data analytics
US-based provider of digital customer service (DCS) Glia has announced a voice banking solution for the Glia Interaction Platform.
product launch, artificial intelligence, mobile banking, customer experience
Shopify has fiddled with artificial intelligence (AI) by introducing a new product-description tool to capitalise on the buzz surrounding this growing technology.
Shopify, ecommerce, artificial intelligence, ChatGPT, product launch
US-based provider of digital customer service (DCS) Glia has made its digital-first solution accessible through Jack Henry’s Banno digital paltform.
online banking, mobile banking, partnership, fintech, artificial intelligence, digitalisation
Deutsche Bank has partnered with NVIDIA to accelerate the use of artificial intelligence (AI) and machine learning (ML) in the financial services sector.
banks, partnership, artificial intelligence, machine learning, financial services
The Ras Al Khaimah Economic Zone (RAKEZ) has partnered UAE-based fintech noqodi to implement a series of digital payment solutions for businesses.
partnership, e-wallet, digital payments, product launch
Glia, a US-based provider of Digital Customer Service (DCS), has acquired Finn AI, an artificial intelligence-powered chatbot platform for banks and credit unions.
fintech, acquisition, artificial intelligence, banks, financial services
retail, customer experience, Black Friday, digital payments, Adyen
Anna Werner and Manfred Wandelt from Deloitte Reg Tech Lab discuss the impact of COVID-19 on AML and KYC compliance in Europe, the challenges faced, and the role of digitalisation in all of this
AML, KYC, COVID-19, compliance, regulation, financial crime