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There has been a rise in consumer confidence in the financial services sector since 2019, with high street banks and building societies leading the charge, Toluna Financial Services Sentiment Indicator has highlighted.
banking, fintech, COVID-19, digitalisation, mobile banking, online banking, study, contactless payments, cards, financial services providers, UK, Toluna
Blackbox Research has revealed that SEA consumers are disappointed with ecommerce players who have prioritised growth at the expense of consumer experience amid booming sales caused by the pandemic.
customer experience, report, COVID-19, ecommerce, retail
Toluna, a consumer insights company, has released its Financial Services Sentiment Indicator, which is a quarterly study exploring key financial services issues in the UK and the consumers they serve.
study, neo banks, digital banks, bank branches, financial services, online banking, mobile apps, virtual payment cards, cryptocurrency, video chat, Toluna
The 2016 Visa Consumer Payment study, conducted by Toluna, has revealed that 87% of Singapore consumers prefer e-payments over cash.
Visa, study, Singapore, e-payments, consumers, online payments, cash
Research from several sources offers insight on the elements of the mobile wallet concept that worry consumers in the UK.
UK, mobile payment apps, research, market, mobile banking
Around 31% of UK consumers still do not use contactless payment methods due to lack of trust, according to a new Future Thinking and Toluna survey.
mobile payments, contactless, mobile wallet, mPOS, NFC, UK