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Something old, something new and something to dispute: 2018 in review The Chargeback Company

Voice of the Industry | Expert Opinion | 05 Dec 2018

Monica Eaton-Cardone, co-founder and CIO of The Chargeback Company, looks at the significant developments in card payments during 2018 and the factors that will influence the sector over the next 12-24 months

Monica Eaton-Cardone, The Chargeback Company, card payments, chargeback, merchants, fraud, banks, card schemes

One in three merchants are unaware of Visa Claims Resolution, study finds

News | Digital Identity, Security & Online Fraud | 19 Nov 2018

A survey conducted by The Chargeback Company has revealed that one in three of the merchants were unaware of VCR.

VCR, Visa, chargebacks, merchants, The Chargeback Company, survey, payment dispute

Invisible payments: getting the balance right

Voice of the Industry | Expert Opinion | 04 Sep 2018

The Chargeback Company`s COO Monica Eaton-Cardone looks at the evolution of the payment industry and the likely impact of ‘invisible’ payments

The Chargeback Company, Monica Eaton-Cardone, invisible payments, contactless payment, merchants, VCR

Is Visa Claims Resolution (VCR) all it claims to be?

Voice of the Industry | Expert Opinion | 26 Jun 2018

Tracy Cray, Director of Card Scheme Compliance at The Chargeback Company, reviews the key elements of the new payment dispute process, Visa Claims Resolution

VCR, merchants, chargebacks, payment dispute, The Chargeback Company, Tracy Cray

There and (charge)back again: retaining revenue from travel payments

Voice of the Industry | Expert Opinion | 19 Jun 2018

Stefano Petrazzoli, Director of Travel Relations at The Chargeback Company, explores how modern customer behaviour has outgrown payment dispute systems in the travel industry

travel industry, chargeback, The Chargeback Company, Stefano Petrazzoli, payments disputes