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Financial institutions must be prepared for a new wave of chargebacks in the age of COVID-19

Voice of the Industry | Digital Identity, Security & Online Fraud | 09 Jul 2020

Monica Eaton-Cardone, the co-founder and COO of Chargebacks911 and Fi911, presents the state of chargebacks and the challenges that financial institutions encounter in the era of COVID-19

Monica Eaton-Cardone, Chargebacks911, Fi911, chargebacks, friendly fraud, COVID-19, online shopping, retailers, merchants, card-not-present payments, Issuer, Acquirer, ISO, cardholder, APIs

Why travel businesses should take a long-term approach to COVID-19 risk

Voice of the Industry | Digital Identity, Security & Online Fraud | 27 Apr 2020

Monica Eaton-Cardone, CIO and Co-Founder at Chargebacks911, advises travel businesses to adopt long-term plans to pull through COVID-19 crisis, friendly fraud and potential bankruptcy 

Chargebacks911, Monica Eaton-Cardone, chargebacks, friendly fraud, travel, airlines

Listen to each other: What this digital merchant says about dealing with chargebacks [a transcription]

Voice of the Industry | Digital Identity, Security & Online Fraud | 13 Feb 2020

Monica Eaton-Cardone sat down with a retailer to answer some of its burning questions surrounding the chargeback system and explain what financial institutions should be doing to help

Monica Eaton Cardone, chargebacks, merchants, issuers, acquirers, friendly fraud, Chargebacks911

Facebooks friendly fraud controversy shows growing need for standardization

Voice of the Industry | Expert Opinion | 07 Feb 2019

While Facebook is getting all of the blame for its alleged approach to fraud in games, it’s not that simple, Monica Eaton-Cardone from Chargebacks911 argues

friendly fraud, Facebook, chargebacks, expert opinion, Facebook, Monica Eaton-Cardone

Something old, something new and something to dispute: 2018 in review The Chargeback Company

Voice of the Industry | Expert Opinion | 05 Dec 2018

Monica Eaton-Cardone, co-founder and CIO of The Chargeback Company, looks at the significant developments in card payments during 2018 and the factors that will influence the sector over the next 12-24 months

Monica Eaton-Cardone, The Chargeback Company, card payments, chargeback, merchants, fraud, banks, card schemes