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Adapt and innovate – how merchants survive the COVID-19 pandemic

Voice of the Industry | Ecommerce | 06 Nov 2020

Discover® Global Network depicts the undergoing changes for ecommerce businesses amid COVID-19, while providing insights into how merchants can keep up with the accelerated digital transformation with secure and seamless checkouts

Discover Global Network, ecommerce, COVID-19, seamless checkout, security, retail, contactless payments, ProtectBuy, secure remote commerce

Financial institutions must be prepared for a new wave of chargebacks in the age of COVID-19

Voice of the Industry | Digital Identity, Security & Online Fraud | 09 Jul 2020

Monica Eaton-Cardone, the co-founder and COO of Chargebacks911 and Fi911, presents the state of chargebacks and the challenges that financial institutions encounter in the era of COVID-19

Monica Eaton-Cardone, Chargebacks911, Fi911, chargebacks, friendly fraud, COVID-19, online shopping, retailers, merchants, card-not-present payments, Issuer, Acquirer, ISO, cardholder, APIs

Why travel businesses should take a long-term approach to COVID-19 risk

Voice of the Industry | Digital Identity, Security & Online Fraud | 27 Apr 2020

Monica Eaton-Cardone, CIO and Co-Founder at Chargebacks911, advises travel businesses to adopt long-term plans to pull through COVID-19 crisis, friendly fraud and potential bankruptcy 

Chargebacks911, Monica Eaton-Cardone, chargebacks, friendly fraud, travel, airlines

Listen to each other: What this digital merchant says about dealing with chargebacks [a transcription]

Voice of the Industry | Digital Identity, Security & Online Fraud | 13 Feb 2020

Monica Eaton-Cardone sat down with a retailer to answer some of its burning questions surrounding the chargeback system and explain what financial institutions should be doing to help

Monica Eaton Cardone, chargebacks, merchants, issuers, acquirers, friendly fraud, Chargebacks911

Merchants are struggling to manage chargebacks, but there are ways to take control

Voice of the Industry | Digital Identity, Security & Online Fraud | 26 Nov 2019

Monica Eaton-Cardone, the co-founder and COO of Chargebacks911, presents the state of chargebacks and chargeback management in relation to card-not-present payments.

Chargebacks911, merchants, VCR, CNP fraud

BRC, Chargebacks911 to support retailers struggling with payment disputes

News | Digital Identity, Security & Online Fraud | 24 Jul 2019

British Retail Consortium (BRC) has teamed up with dispute processing and remediation company, Chargebacks911, to help its members understand how to fight friendly fraud and chargebacks.

BRC, Chargebacks911, chargebacks, payments disputes, friendly fraud, partnership

Facebooks friendly fraud controversy shows growing need for standardization

Voice of the Industry | Expert Opinion | 07 Feb 2019

While Facebook is getting all of the blame for its alleged approach to fraud in games, it’s not that simple, Monica Eaton-Cardone from Chargebacks911 argues

friendly fraud, Facebook, chargebacks, expert opinion, Facebook, Monica Eaton-Cardone

Something old, something new and something to dispute: 2018 in review The Chargeback Company

Voice of the Industry | Expert Opinion | 05 Dec 2018

Monica Eaton-Cardone, co-founder and CIO of The Chargeback Company, looks at the significant developments in card payments during 2018 and the factors that will influence the sector over the next 12-24 months

Monica Eaton-Cardone, The Chargeback Company, card payments, chargeback, merchants, fraud, banks, card schemes

Invisible payments: getting the balance right

Voice of the Industry | Expert Opinion | 04 Sep 2018

The Chargeback Company`s COO Monica Eaton-Cardone looks at the evolution of the payment industry and the likely impact of ‘invisible’ payments

The Chargeback Company, Monica Eaton-Cardone, invisible payments, contactless payment, merchants, VCR

Travel industry fraud costs businesses and consumers over USD 5 bln per year

News | Digital Identity, Security & Online Fraud | 27 Feb 2018

Multiple reports have revealed that fraudsters are scamming the travel industry out of billions of dollars each year - airlines losing USD 1 billion and consumers nearly USD 4 billion.

online booking, travel fraud, report, IATA, web fraud, ecommerce

Avoiding false economies of peak sales days

Voice of the Industry | Expert Opinion | 13 Feb 2018

Monica Eaton-Cardone COO at The Chargeback Company shares with The Paypers ways to eradicate the concept of false economies and enable merchants benefit from sales

Monica Eaton-Cardone, The Chargeback Company, fraud prevention, friendly fraud, chargebacks, merchants, ecommerce

How to protect your Christmas profits from lethal chargebacks

Voice of the Industry | Expert Opinion | 08 Nov 2017

Monica Eaton-Cardone, The Chargeback Company:The easier it is for a customer to secure a refund, the less chargeback trouble it will cause for the merchant. 

chargeback, The Chargeback Company, Christmas profits, merchants, Black Friday, fraud, security, holiday shopping season

The trident of digital evolution in European payments and ecommerce

Voice of the Industry | Expert Opinion | 19 Sep 2017

A trident of policy initiatives will soon transform European business: DSM, GDPR and the PSD2, says Monica Eaton-Cardone, The Chargeback Company

Monica Eaton-Cardone, The Chargeback Company, expert opinion, DSM, GDPR, PSD2, ecommerce

Standards, compliance and technology solve the friendly fraud epidemic

Voice of the Industry | Expert Opinion | 09 Jun 2017

Monica Eaton-Cardone, Global Risk Technologies: By challenging known cases of friendly fraud, merchants do much more than just recover lost revenue

friendly fraud, compliance, chargebacks, merchants, ecommerce, Global Risk Technologies, Monica Eaton-Cardone

Will Europe Digital Single Market increase fraud and chargebacks?

Voice of the Industry | Expert Opinion | 22 Feb 2017

Monica Eaton-Cardone, Chargebacks911: The Digital Single Market will cause earning potential to skyrocket—but fraud and chargebacks will surge too. Are you prepared?

chargebacks, merchants, friendly fraud, security, risk management, Digital Single Market, expert opinion, Monica Eaton-Cardone, Chargebacks911, Europe

Fraud prevention: challenges and opportunities – 2017 predictions

Voice of the Industry | Expert Opinion | 30 Jan 2017

The Paypers has invited various thought leaders to share their views on 2017 predictions regarding security threats and fraud management solutions

fraud management, chargebacks, cybercrime, security, machine learning, Global Risk Technologies, iSignthis, Featurespace, Sift Science

Chargebacks911: E-stores lose over USD 40 billion annually to chargebacks, and the problem is growing by 41 percent

Interviews | Interviews | 23 Jan 2017

Monica Eaton-Cardone: Merchants need the opportunity to customize their risk management strategy and determine an appropriate threshold for fraud exposure

chargebacks, blockchain, fraud, merchants, online stores, fintech, Monica-Eaton Cardone, Chargebacks911, interview

Chargebacks911 to expand their expertise in the travel industry

News | Digital Identity, Security & Online Fraud | 14 Dec 2016

Chargebacks911 have announced an expansion of their offices and their expertise to reduce debit memos related to chargebacks in the travel and airline industry.

chargebacks, fraud, ecommerce, merchants, Chargebacks911

Black Friday and Christmas shopping bring seasonal chargebacks

Voice of the Industry | Expert Opinion | 04 Oct 2016

Monica Eaton-Cardone, Global Risk Technologies: Online retailers need to prepare for hidden risks on the biggest shopping days of the year

chargebacks, fraud, Black Friday, Christmas, Cyber Monday, ecommerce, merchants, expert opinion, Chargebacks911, Global Risk Technologies, Monica Eaton-Cardone

European cardholders in precarious position because of friendly fraud

Voice of the Industry | Expert Opinion | 13 Jul 2016

Monica Eaton-Cardone, Global Risk Technologies: Merchants will continue to be victimised by friendly fraudsters unless they act decisively to protect their profits

online fraud, online security, cyber security, fraud prevention, friendly fraud, cardholders