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6 reasons for data driven decisions to drive your fraud management

Voice of the Industry | Digital Identity, Security & Online Fraud | 19 Apr 2021

Data has always been critical to fraud management, but the current context throws its role into sharp relief, says Mark Strachan, EMEA Managed Risk Principal at Cybersource

Mark Strachan, Cybersource, fraud management, data

Top 5 learnings from 2020's exceptional peak season

Voice of the Industry | Digital Identity, Security & Online Fraud | 01 Feb 2021

Mark Strachan, EMEA Managed Risk Principal at Cybersource, discusses the top 5 learnings from 2020's exceptional peak season, and considers what to look out for as we head into 2021

Mark Strachan, Cybersource, COVID-19, Brexit, fraud, cross-border, MOTO, PSD2, SCA, merchants, account takeover, authentication, phishing attacks, behavioural analytics, ecommerce, tokenization, ransomware, hacking, data privacy

Staying ahead in a changing world: Building fraud strategies that get more business in

Voice of the Industry | Digital Identity, Security & Online Fraud | 15 Jan 2021

Mark Strachan, EMEA Managed Risk Principal at Cybersource, discusses how ecommerce businesses can advance their fraud strategies – and go from simply keeping the bad guys out, to getting more business in 

Mark Strachan, Cybersource, ecommerce, fraud, machine learning, behaviour biometrics, data, chargebacks, fraudulent transactions, merchants, fraud management, CNP

Preparing for a peak season unlike any other

Voice of the Industry | Digital Identity, Security & Online Fraud | 29 Oct 2020

Despite the global crisis, the signs point to a successful peak season for ecommerce businesses. But as Mark Strachan, EMEA Managed Risk Principal at Cybersource, discusses, businesses still need to prepare for the unexpected and ensure they're ready to adapt.

Mark Strachan, Cybersource, ecommerce fraud, COVID-19, peak season, merchants, device fingerprint, biometrics, accounts, cards, fraudster behaviour, fraud screening, transactions

Supporting airlines as they defend against pandemic-related fraud trends

Voice of the Industry | Digital Identity, Security & Online Fraud | 23 Oct 2020

It's likely that fraudsters are taking advantage of the pandemic to target airlines with new and refined tools and techniques. Mark Strachan, EMEA Managed Risk Principal at Cybersource, discusses nine key fraud trends and how to combat them.

Mark Strachan, Cybersource, fraud, Token, bank account, COVID-19, vouchers, account takeover, chargebacks, friendly fraud, machine learning, customer behaviour, fraud management

Fraud management during challenging times: learning from recent experience

Interviews | Digital Identity, Security & Online Fraud | 29 Jul 2020

Mark Strachan, Director, Cybersource Global Services, shares insights into best-practice approaches merchants can take in response to recent changes in consumer and fraudster behaviour

Mark Strachan, Cybersource, fraud, management, merchants, COVID-19, risks, transactions , screening, bot attacks, account takeover, chargeback, cards, fraud management, fraud prevention, ML, AI