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Service is a primary driver of customer loyalty, Zendesk report reveals

News | Ecommerce | 15 Jan 2020

Half of customers will switch to a competitor after just one bad experience, and 80% will leave after multiple bad experiences, according to Zendesk Customer Experience Trends Report 2020.

UK, US, report, commerce, ecommerce, customer experience, data, AI, loyalty, price, Zendesk