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Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

Find here all the latest articles, news, and research on Friendly Fraud and other Friendly Fraud-related topics:

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Chargeback fraud surges, Sift reports

News | Digital Identity, Security & Online Fraud | 17 Dec 2024

Sift, an AI-driven fraud prevention platform, has published its Q4 2024 Digital Trust Index, highlighting a substantial increase in first-party fraud and chargebacks.

fraud detection, ecommerce, friendly fraud, digital signature

2024 Chargeback Field Report shows friendly fraud and chargeback issues

News | Digital Identity, Security & Online Fraud | 13 Dec 2024

The 2024 Chargeback Field Report, developed by Chargebacks911 has examined the state of chargeback management in the card-not-present (CNP) payments sector.

report, research, friendly fraud, chargebacks

Preparing for the future of fraud prevention

Interviews | Digital Identity, Security & Online Fraud | 19 Nov 2024

We interviewed Justin Staskiewicz, Director of Fraud Solutions at CMSPI, about his advice for developing a future-proof fraud prevention strategy.


fraud prevention, fraud detection, AML, artificial intelligence, machine learning, ecommerce, ecommerce platform, treasury, online payments, payments , friendly fraud, merchant, payment fraud, fraud management

Chargebacks911: 2024 report highlights surge in friendly fraud

News | Digital Identity, Security & Online Fraud | 08 Oct 2024

Chargebacks911's 2024 Field Report has revealed a significant rise in friendly fraud and CNP disputes, urging retailers to adopt advanced strategies to combat losses.

chargebacks, friendly fraud, CNP fraud, artificial intelligence, ecommerce

The Paypers launches the Fraud Prevention in Ecommerce Report 2024-2025

News | Digital Identity, Security & Online Fraud | 25 Sep 2024

The Paypers has launched the sixth edition of the Fraud Prevention in Ecommerce Report, with a thorough overview of the hottest trends in the global fraud ecosystem.

report, fraud management, fraud detection, digital identity, KYC, KYB, online fraud, fraud prevention, online payments, ecommerce, payments , identity fraud, two-factor authentication, multi-factor authentication, CNP fraud, account takeover, promo abuse, refund fraud, merchants, generative AI, GenAI, first-party misuse, friendly fraud, biometrics, machine learning, scam, phishing, SCA, regulation, bot attacks

Fraud Prevention in Ecommerce Report 2024-2025

Report | Digital Identity, Security & Online Fraud | 01 Oct 2024

The 6th edition of the Fraud Prevention in Ecommerce Report provides a thorough overview of the global fraud ecosystem.

report, fraud prevention, fraud management, chargebacks, online fraud, merchant fraud, CNP fraud, account takeover, promo abuse, refund fraud, biometrics, digital identity, identity verification, merchants, ecommerce, generative AI, GenAI, machine learning, scam, phishing, Fraud decisioning, first-party misuse, fraud detection, SCA, two-factor authentication, multi-factor authentication, friendly fraud, regulation, bot attacks, behavioural biometrics

Effective strategies for combating chargebacks and friendly fraud

Voice of the Industry | Ecommerce | 16 Aug 2024

Gabriel Lucas, Director at Redbridge Debt and Treasury Advisory, addresses the rise of chargebacks and friendly fraud, offering strategies to tackle them.


friendly fraud, chargebacks, ecommerce, digital payments, policy abuse, merchants, merchant fraud, machine learning, artificial intelligence, marketplace

Fashion item refunds increase in the UK

News | Online Payments | 28 Feb 2024

Data, analytics, and technology company Equifax has released new research which shows that fashion item refunds increased substantially in the UK. 

refund, refund fraud, chargebacks, friendly fraud, online shopping

The flywheel effect of chargebacks cost US merchants USD 243B in 2023

Voice of the Industry | Online Payments | 12 Feb 2024

The cost of chargebacks has been on the rise for years. A new study published by Chargebacks911 and the Strawhacker group provides a sobering look at the scale of the problem, while Monica Eaton, CEO and Founder of Chargebacks911, dives deeper into the pressing matter of chargebacks.


chargebacks, friendly fraud, fraud management, fraud detection, fraud prevention, online fraud, credit card, credit card fraud, merchant, checkout optimisation , customer experience, first-party misuse

New Chargebacks911 study shows common chargeback misconceptions among consumers

News | Digital Identity, Security & Online Fraud | 12 Jan 2024

Chargebacks911, an international chargeback management and prevention company, has released the findings of its 2024 Cardholder Dispute Index.  

study, chargebacks, online fraud, friendly fraud, report

Navigating holiday shopping fraud: from friendly fraud to emerging trends

Voice of the Industry | Online Payments | 20 Dec 2023

Jordan Chavis from the MRC discusses the challenges of the on-going holiday season and how merchants need to mitigate friendly fraud and chargebacks to keep the phenomenon to a minimum and not cause extra friction to the trustworthy shoppers.


chargebacks, friendly fraud, holiday fraud, ecommerce, fraud detection, online fraud, payment fraud, first-party misuse, generative AI, artificial intelligence, scam, account takeover, phishing, online shopping

How reporting tools can reduce friendly fraud while meeting TRA exemptions

Interviews | Online Payments | 15 Dec 2023

Monica Eaton, Founder of Chargebacks911 and Fi911, talks about the role played by reporting tools in reducing friendly fraud, while meeting Transaction Risk Analysis (TRA) exemptions.

fraud detection, online fraud, fraud prevention, friendly fraud, chargebacks, first-party misuse, fintech, ecommerce, fraud management, machine learning, artificial intelligence, online payments, payments , API

Sift's Q4 2023 report shows Gen Z and first-party fraud trends

News | Digital Identity, Security & Online Fraud | 14 Dec 2023

Sift has rolled out its Q4 2023 Digital Trust & Safety Index, which reveals that 42% of Gen Z admits to engaging in first party-fraud, among other trends in chargeback.

chargebacks, friendly fraud, APP fraud, report

Expect first party misuse to boom for the 2023 holiday shopping season

Voice of the Industry | Digital Identity, Security & Online Fraud | 12 Dec 2023

With this year’s holiday season already booming, Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt, shares some effective tips on how merchants can fight the rising phenomenon of chargebacks and first-party misuse.


fraud detection, online fraud, first-party misuse, friendly fraud, chargebacks, fraud prevention, payment fraud, artificial intelligence, merchants, PSD2, PSD3, 3-D Secure

Looking into the near-future: the rise of refund abusers and how to tackle them

Interviews | Ecommerce | 28 Nov 2023

Will Wyatt,Vice President of Global Partnerships at Signifyd, discusses the company’ s latest successful partnerships and delves into the main fraud concerns for merchants in 2024.


ecommerce, shopping, online shopping, fraud detection, online fraud, marketplace, retail, payments , refund, refund fraud, spam and abuse, chargebacks, machine learning, friendly fraud

The Paypers launches the Fraud Prevention in Ecommerce Report 2023-2024

News | Digital Identity, Security & Online Fraud | 14 Nov 2023

The Paypers has launched its latest edition of the Fraud Prevention in Ecommerce Report, the ultimate source for the latest trends in the fraud prevention ecosystem.

fraud prevention, ecommerce, report, chargebacks, friendly fraud, identity fraud, APP fraud, biometrics, biometric authentication, artificial intelligence

Fraud Prevention in Ecommerce Report 2023-2024

Report | Digital Identity, Security & Online Fraud | 14 Nov 2023

The 5th edition of the Fraud Prevention in Ecommerce Report provides a thorough review of the global state of the fraud ecosystem and how can fraud be prevented.

fraud prevention, CNP fraud, account takeover, fraud management, online fraud, identity fraud, payment fraud, friendly fraud, fraud-as-a-service, ecommerce, regulation, SCA, compliance, PCI compliance, online payments, biometric authentication, biometrics, machine learning, artificial intelligence, digital identity, digital payments, digital onboarding, phishing, vishing, romantic scam, holiday fraud, identity verification, tokenization

Pega mixes AI into transaction disputes with Pega Smart Dispute

News | Digital Identity, Security & Online Fraud | 09 Oct 2023

US-based low-code platform provider Pegasystems has updated its Pega Smart Dispute solution to help retailers streamline chargeback processes.

artificial intelligence, digitalisation, chargebacks, friendly fraud, fraud prevention

Visa programme fights global friendly fraud losses for small businesses

News | Digital Identity, Security & Online Fraud | 02 Oct 2023

Visa has made changes to its dispute handling, giving SMEs more tools to fight first-party misuse, also known as friendly fraud, for card-not-present transactions.

friendly fraud, chargebacks, Card-not-present fraud, SMEs, merchants, fraud prevention

Justt: Merchants face growing revenue loss from chargebacks

News | Digital Identity, Security & Online Fraud | 28 Sep 2023

Justt has released a report that details the damages suffered by businesses due to chargebacks, with changes in consumer behaviour only adding more to the problem.

chargebacks, friendly fraud, BNPL, report, data