Customer Experience News

You have clicked on Customer Experience

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

read more
read less

Found 357 results in 2 seconds.

Standard Chartered FX engine joins Temenos banking platform

News | Payments General | 24 Apr 2025

Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.

partnership, expansion, FX , customer experience

Strategies to ensure customer retention | Exclusive interview with foodora

Interviews | Ecommerce | 23 Apr 2025

Herbert Haas, Chief International Officer at foodora, discusses the ecommerce delivery vertical, elaborating on marketplace strategies for customer retention.

ecommerce, marketplace, online shopping, delivery, quick commerce, partnership, Open Banking, BNPL, paytech, subscription commerce, customer experience, loyalty programme, payment methods, sustainability , carbon footprint

eBay and Checkout.com forge payment acquiring partnership

News | Payments General | 17 Apr 2025

Global commerce company eBay has entered into a strategic collaboration with Checkout.com, aiming to expand its payment platform and optimise the customer experience. 

partnership, payment methods, online platform, online payments, customer experience, online shopping

Emirates NBD partners with Visa to optimise international money transfers

News | Payments General | 18 Apr 2025

MENAT-based bank Emirates NBD has launched Visa Direct Alias Directory (VISA+) to offer an optimised payment experience for its customers.

partnership, digital payments, customer experience, digitalisation

BNPL's role in supporting financial well-being and innovation

Interviews | Payments General | 15 Apr 2025

Bandan Jot Singh, Head of Business Unit – Payments & Credit at Riverty, elaborates on the role of Buy Now, Pay Later (BNPL) in supporting financial well-being and innovation.

payments , fintech, ecommerce, BNPL, financial services, customer experience, CCD2, artificial intelligence, GenAI, fraud prevention, PSP

Sabre partners with CellPoint Digital to optimise airline payments

News | Payments General | 15 Apr 2025

Travel technology company Sabre has teamed up with CellPoint Digital to augment the airline payment ecosystem. 

partnership, travel payments, payment methods, customer experience, financial services, Open Banking payments

Q2 becomes Signature Bank's digital banking partner

News | Online & Mobile Banking | 14 Apr 2025

US-based financial institution Signature Bank has announced that it selected Q2 to offer an optimal digital banking experience for commercial and retail customers. 

partnership, digital banking, online banking, customer experience, retail banking

MoMo2025 event summary part 2: key insights on AI – are we asking the right questions?

Voice of the Industry | Payments General | 04 Apr 2025

Mirela Ciobanu, Lead Editor at The Paypers, dives into the key themes from Money Motion 2025, focusing on the evolving role of AI—its potential, boundaries, and how to ensure it enhances rather than replaces human capabilities.

artificial intelligence, banking, innovation challenge, ChatGPT, LLM, customer experience, retail banking

BNH partners with Exchange Solutions for improved loyalty programmes

News | Payments General | 01 Apr 2025

Blackhawk Network (BHN), a provider of rewards and branded payments, partners with Exchange Solutions to offer data-driven consumer loyalty programme capabilities.

partnership, payments , loyalty programme, customer experience, gift card

Adyen teams up with CoverManager to support businesses

News | Payments General | 28 Mar 2025

Adyen, a global financial technology platform, has integrated with CoverManager to enable businesses to automate and centralise payments. 

partnership, mobile payments, online payments, customer experience, digital payments, financial services

Nubank launches a shared boleto feature on its app

News | Payments General | 24 Mar 2025

Nubank has launched the shared boleto feature in its app, facilitating the payment of group bills or the division of expenses.

banks, personal finance management, product launch, customer experience, payments

Mastercard partners with ICBA Payments to support community banks

News | Payments General | 19 Mar 2025

ICBA Payments, the payments subsidiary of the Independent Community Bankers of America, has partnered with Mastercard to upgrade customer payment experiences for community banks.

banks, partnership, payments , customer experience, product upgrade

How PAR is transforming payment data into better customer experiences

Voice of the Industry | Payments General | 14 Mar 2025

Brady Harris, Chief Executive Officer at IXOPAY, explains how PAR will drive advancements in customer insights and fraud prevention.


tokenization, payments , credit card, loyalty programme, customer experience, fraud prevention, fraud management, card on file, PCI compliance, PCI DSS, merchants, ecommerce, network tokenisation

GoCardless and iplicit partner to expand payment options

News | Payments General | 12 Mar 2025

Bank payment company GoCardless has entered into a partnership with cloud accounting platform iplicit to offer faster and more efficient payment solutions.

partnership, cloud services, payment processing, customer experience

Nubank partners with OpenAI in order to elevate customer experience

News | Online & Mobile Banking | 10 Mar 2025

Digital financial services platform Nubank has announced its partnership with OpenAI in order to optimise both customer experiences and internal efficiency. 

partnership, product launch, customer experience, banking

Emirates NBD launches Visa Commercial Pay-Mobile in UAE

News | Mobile Payments | 07 Mar 2025

Emirates NBD has partnered with Visa to become the first bank in the United Arab Emirates to roll out Visa Commercial Pay-Mobile.

partnership, mobile payments, digitalisation, customer experience

Flagstone integrates Alloy to improve onboarding security and efficiency

News | Digital Identity, Security & Online Fraud | 07 Mar 2025

Flagstone, a UK-based savings platform, has partnered with Alloy to automate and improve its customer onboarding process.

partnership, financial services, compliance, customer experience

Mashreq partners with Mastercard to become a digital bank in Pakistan

News | Online & Mobile Banking | 06 Mar 2025

Mastercard has signed a multi-year agreement with Mashreq to support the company’s launch as a digital bank in Pakistan.

digital banking, digital payments, partnership, financial inclusion, customer experience

CFPB moves to dismiss lawsuit against Capital One

News | Online & Mobile Banking | 03 Mar 2025

The Consumer Financial Protection Bureau (CFPB) has decided to dismiss a lawsuit filed in January 2025 against Capital One.

banking, financial services, compliance, customer experience

Switch Connect partners with PCI Pal to optimise secure payments in contact centres

News | Payments General | 26 Feb 2025

Global voice platform provider Switch Connect has joined forces with PCI Pal to improve the customer and agent payment experience across communication channels over several contact centre platforms. 

partnership, online payments, digital payments, customer experience