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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Shift4 to provide payment services for Alterra Mountain Resorts

News | Payments General | 21 Feb 2025

Shift4 has entered into a partnership with Alterra Mountain Company to provide payment processing services across the company's 19 mountain destinations.

partnership, travel payments, payment processing, customer experience

Surecomp completes the acquisition of ELCY

News | Cryptocurrencies | 18 Feb 2025

Surecomp, a provider of digital trade and supply chain finance solutions, has announced the acquisition of ELCY, as the company works towards accelerating digital trade finance adoption and collaboration. 

trade finance, digital assets, customer experience, financial services, acquisition

Data Zoo and Alloy partner to expand identity verification solutions

News | Digital Identity, Security & Online Fraud | 13 Feb 2025

Data Zoo, a provider of identity verification data, has partnered with Alloy, an identity and fraud prevention platform.

partnership, digital onboarding, identity verification, customer experience

How payment orchestration maximises efficiency in ecommerce

Interviews | Online Payments | 12 Feb 2025

Brady Harris, Chief Executive Officer of IXOPAY, elaborates on how payment orchestration can help maximise efficiency in ecommerce.

ecommerce, merchant, payments orchestration, payments , PSP, API, digital wallet, payment methods, customer experience, tokenization, artificial intelligence, Open Banking, real-time payments, embedded finance

Wells Fargo implements Q2's platform to improve banking operations

News | Online & Mobile Banking | 12 Feb 2025

Q2 Holdings has announced that Wells Fargo introduced a new commercial banking platform aimed at improving service for commercial clients.

partnership, banking, financial services, customer experience

Trust Bank partners with TerraPay to launch international payment solution

News | Payments General | 11 Feb 2025

Private commercial bank Trust Bank has teamed up with TerraPay to provide a payment solution for students across Bangladesh. 

partnership, payment methods, digital payments, customer experience, financial services, cross-border payments

InvoiceCloud partners with POWERCONNECT.AI to launch integrated AI and payment solutions

News | Online & Mobile Banking | 10 Feb 2025

InvoiceCloud, a solution for digital bill payment services, has joined forces with POWERCONNECT.AI to provide integrated AI and payment solutions for utilities. 

partnership, artificial intelligence, online payments, digital payments, customer experience, generative AI

iPiD partners with iBanFirst to improve payee verification

News | Digital Identity, Security & Online Fraud | 06 Feb 2025

iPiD has formed a partnership with iBanFirst to improve international payment security through the integration of iPiD’s Know-Your-Payee (KYP) solutions.

partnership, Verification of Payee, cross-border payments, customer experience

Financial Cloud partners with GoCardless

News | Payments General | 06 Feb 2025

Financial Cloud has partnered with GoCardless to integrate better payment solutions into its CRM platform for financial service providers in the UK.

partnership, payments , data protection, customer experience, instant payments

Unlocking business growth through optimised payments

Voice of the Industry | Online Payments | 07 Feb 2025

Tiffany Hecker, Senior Vertical Marketing Manager at Worldpay, deep dives into how optimised payments can help unlock business growth.

ecommerce, payments , merchants, customer experience, online security, payout, FX

Banco Sabadell partners with Snowdrop to enhance app experience

News | Online & Mobile Banking | 30 Jan 2025

Banco Sabadell has partnered with Snowdrop Solutions to add to its banking app's customer experience.

partnership, customer experience, wealth management, mobile banking

PXP and Net Affinity partner to integrate payment and booking solutions

News | Payments General | 29 Jan 2025

PXP, an international payment platform, has formed a partnership with Net Affinity, a provider of direct booking solutions for the hospitality industry.

partnership, payments , customer experience, payment processing

The digital age: how emerging trends are driving ecommerce growth

Voice of the Industry | Online Payments | 22 Jan 2025

Mark Beresford, Director at Edgar, Dunn & Company, elaborates on the emerging trends furthering ecommerce growth in this digital age.

ecommerce, Global Payments, payments , transactions , payment methods, real-time payments, merchants, account-to-account payment, Open Banking, Augmented Reality, artificial intelligence, payments orchestration, online shopping, customer experience, PSP, embedded finance

How Smart Data is enhancing the payments experience

Voice of the Industry | Online & Mobile Banking | 22 Jan 2025

Mark Munson, Divisional MD at Moneyhub Payments, explores how Smart Data transforms payments with real-time insights and flexible solutions.

Open Finance, Open Banking, payments , customer experience, open data, financial services

Omena partners Thought Machine

News | E-invoicing, SCF & E-procurement | 21 Jan 2025

Omnea, a procurement orchestration platform, has partnered with Thought Machine, a cloud-native banking technology company.

risk management, customer experience, fintech, payments , e-procurement

Plumery launches solution for loan disbursement in under three minutes

News | Payments General | 21 Jan 2025

Plumery, a digital banking experience platform for customer-centric banking, has launched Digital Lending, a fully end-to-end digital loan origination journey.

financial services, banks, financial institutions, customer experience, lending

Staying top of mind: mitigating the unbundling of banking services

Voice of the Industry | Payments General | 21 Jan 2025

In a competitive financial services market driven by agile players, Jesper Domargård, Marketing Director at CompoSecure, shares how banks can stay relevant and maintain strong customer relationships.


payment processing, banks, fintech, debit card, credit card, customer experience

2025 payments and fintech events

Voice of the Industry | Payments General | 17 Jan 2025

The Paypers has curated a list of payments and fintech events in 2025, perfect for professionals looking to stay informed and connected.


ecommerce, online payments, payments , fraud prevention, GenAI, artificial intelligence, fintech, B2B payments, B2B2B2C, online fraud, BNPL, payments orchestration, cross-border payments, network tokenisation, instant payments, customer experience, Open Banking, Open Finance, omnichannel, real-time payments, risk management, CBDC, embedded finance

Lyca Mobile teams up with Revolut

News | Payments General | 16 Jan 2025

UK-based mobile virtual network operator Lyca Mobile has teamed up with Revolut to launch additional payment features for its users. 

partnership, online payments, digital payments, payment methods, financial services, customer experience

US: 2025 analysis of payments and ecommerce trends

Voice of the Industry | Payments General | 14 Jan 2025

Lily Varon, principal analyst at Forrester, analyses the 2025 payments and ecommerce industry trends in the US.

country series, ecommerce, real-time payments, embedded finance, embedded payments, online security, digitalisation, retail, customer experience, artificial intelligence, fraud management