Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Airwallex has partnered with Float, a Canada-based B2B fintech, to streamline fast and cost-efficient bill payments for domestic and international transactions.
payments , fintech, bill payments, partnership, customer experience
Tal Ofer, Head of Growth Council at the MACH Alliance, discusses the company’s role in fintech and the importance of open and advanced enterprise tech ecosystems.
fintech, checkout optimisation , customer experience, PSD2, Open Banking, API, financial data, PSP, merchants, fraud management, marketplace
Dorota Wróbel, Chief R&D Officer at G2A.COM, tackles how anti-fraud tactics, localised payments, and secure checkouts are key drivers in building customer trust.
marketplace, ecommerce, fintech, payment methods, digital wallet, local payment method, customer experience, checkout optimisation , online security, fraud prevention, cybersecurity, artificial intelligence
Adyen has announced a partnership with END. Clothing, aimed at improving both its online and offline payment integration through a unified commerce solution.
partnership, ecommerce, payments , customer experience
Real-time payments software ACI Worldwide has announced the expansion of its collaboration with Worldpay to further support merchants globally.
partnership, digital payments, online payments, mobile payments, expansion, customer experience
Virtual card provider Conferma has entered a strategic collaboration with GroundSpan to support simplified, virtual payments for ground transportation.
online payments, customer experience, payments , travel payments, API, virtual card
Gianfranco Cuzziol, Head of Customer at Dr. Martens, discusses the importance of tailoring loyalty programmes to meet shifting consumer expectations.
loyalty programme, omnichannel, customer experience, data analytics
The Financial Conduct Authority (FCA) has directed financial firms, including banks, payment firms, and lenders, to optimise treatment of politically exposed persons (PEPs).
regulation, customer experience, financial institutions, lending, online security
Glia has launched the Glia Interactions Index for financial services, allowing comparisons of customer interaction strategies with other institutions in the industry.
report, financial institutions, fintech, banking, customer experience
India-based credit card fintech OneCard has entered a collaboration with Razorpay to optimise the Indian credit card market through improved repayments.
partnership, online payments, credit card, payment methods, machine learning, customer experience
JCB, with the support of Worldline, has launched a whitepaper aimed at empowering European merchants to explore the opportunities and tackle challenges surrounding frictionless payments.
merchants, payments , online payments, customer experience, digital payments
Maria Parpou, Executive Vice President at Mastercard Gateway, delves into the future of Embedded Finance for marketplaces.
marketplace, ecommerce, fintech, embedded finance, digital payments, financial institutions, cross-border payments, customer experience, financial services, IOT, tokenization, artificial intelligence, machine learning, risk management, payment gateway, network tokenization
Francesc Altisent, VP of Product, Payments & Banking at Mangopay, discusses Embedded Finance, digital wallets, orchestration, and interconnectivity.
marketplace, fintech, ecommerce, BNPL, B2B payments, financial services, customer experience, embedded finance, e-wallet, chargebacks, payments orchestration, growth markets
Technology infrastructure provider Cross River Bank has partnered with MassPay to expand access to domestic instant payments.
partnership, instant payments, fintech, customer experience
Global payment, rewards, and data ecosystem Tappit has entered a five-year collaboration with Journey Mentor to develop and provide a loyalty and customer experience programme.
partnership, online payments, mobile payments, digital payments, customer experience, financial services, travel payments, retail
Saudi Arabia-based fintech EdfaPay has received a licence for its financial payment solutions in Morocco, expanding its operations into the market.
expansion, online payments, mobile payments, digital payments, customer experience, financial services
Uruguay-based cross-border payment platform dLocal has entered a strategic collaboration with Gol Linhas Aéreas (GOL) to optimise digital payments in Latin America.
partnership, travel payments, digital payments, online payments, customer experience
UK-based financial services company Ethos has entered a collaboration with Thought Machine to introduce a Shariah-compliant digital service.
partnership, product launch, online banking, digital banking, digitalisation, customer experience, cloud banking
The State Bank of India (SBI) has rolled out 11 new initiatives aimed at improving its service offerings across diverse customer segments.
product launch, digital banking, financial services, customer experience
Gupshup and Tonik Bank have announced a partnership to develop a Generative AI chatbot for Tonik’s mobile app.
partnership, artificial intelligence, customer experience, mobile banking