Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.
partnership, expansion, FX , customer experience
Herbert Haas, Chief International Officer at foodora, discusses the ecommerce delivery vertical, elaborating on marketplace strategies for customer retention.
ecommerce, marketplace, online shopping, delivery, quick commerce, partnership, Open Banking, BNPL, paytech, subscription commerce, customer experience, loyalty programme, payment methods, sustainability , carbon footprint
Global commerce company eBay has entered into a strategic collaboration with Checkout.com, aiming to expand its payment platform and optimise the customer experience.
partnership, payment methods, online platform, online payments, customer experience, online shopping
MENAT-based bank Emirates NBD has launched Visa Direct Alias Directory (VISA+) to offer an optimised payment experience for its customers.
partnership, digital payments, customer experience, digitalisation
Bandan Jot Singh, Head of Business Unit – Payments & Credit at Riverty, elaborates on the role of Buy Now, Pay Later (BNPL) in supporting financial well-being and innovation.
payments , fintech, ecommerce, BNPL, financial services, customer experience, CCD2, artificial intelligence, GenAI, fraud prevention, PSP
Travel technology company Sabre has teamed up with CellPoint Digital to augment the airline payment ecosystem.
partnership, travel payments, payment methods, customer experience, financial services, Open Banking payments
US-based financial institution Signature Bank has announced that it selected Q2 to offer an optimal digital banking experience for commercial and retail customers.
partnership, digital banking, online banking, customer experience, retail banking
Mirela Ciobanu, Lead Editor at The Paypers, dives into the key themes from Money Motion 2025, focusing on the evolving role of AI—its potential, boundaries, and how to ensure it enhances rather than replaces human capabilities.
artificial intelligence, banking, innovation challenge, ChatGPT, LLM, customer experience, retail banking
Blackhawk Network (BHN), a provider of rewards and branded payments, partners with Exchange Solutions to offer data-driven consumer loyalty programme capabilities.
partnership, payments , loyalty programme, customer experience, gift card
Adyen, a global financial technology platform, has integrated with CoverManager to enable businesses to automate and centralise payments.
partnership, mobile payments, online payments, customer experience, digital payments, financial services
Nubank has launched the shared boleto feature in its app, facilitating the payment of group bills or the division of expenses.
banks, personal finance management, product launch, customer experience, payments
banks, partnership, payments , customer experience, product upgrade
Brady Harris, Chief Executive Officer at IXOPAY, explains how PAR will drive advancements in customer insights and fraud prevention.
tokenization, payments , credit card, loyalty programme, customer experience, fraud prevention, fraud management, card on file, PCI compliance, PCI DSS, merchants, ecommerce, network tokenisation
Bank payment company GoCardless has entered into a partnership with cloud accounting platform iplicit to offer faster and more efficient payment solutions.
partnership, cloud services, payment processing, customer experience
Digital financial services platform Nubank has announced its partnership with OpenAI in order to optimise both customer experiences and internal efficiency.
partnership, product launch, customer experience, banking
Emirates NBD has partnered with Visa to become the first bank in the United Arab Emirates to roll out Visa Commercial Pay-Mobile.
partnership, mobile payments, digitalisation, customer experience
Flagstone, a UK-based savings platform, has partnered with Alloy to automate and improve its customer onboarding process.
partnership, financial services, compliance, customer experience
Mastercard has signed a multi-year agreement with Mashreq to support the company’s launch as a digital bank in Pakistan.
digital banking, digital payments, partnership, financial inclusion, customer experience
The Consumer Financial Protection Bureau (CFPB) has decided to dismiss a lawsuit filed in January 2025 against Capital One.
banking, financial services, compliance, customer experience
Global voice platform provider Switch Connect has joined forces with PCI Pal to improve the customer and agent payment experience across communication channels over several contact centre platforms.
partnership, online payments, digital payments, customer experience