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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Meeting the needs of Japanese and Taiwanese cardmembers in Europe

Interviews | Payments General | 19 Jun 2024

Ray Shinzawa, Managing Director at JCB International (Europe), talks about how JCB is crafting customised payment solutions for its Japanese and Taiwanese cardmembers in Europe.

credit card, Issuer, Acquirer, merchants, customer experience, travel payments, digital payments, regulation, contactless payments

DZ BANK to leverage Surecomp's RIVO platform

News | Online & Mobile Banking | 19 Jun 2024

Global provider of trade finance solutions Surecomp has announced that its RIVO platform was selected by DZ BANK to improve its digital customer service capabilities. 

partnership, trade finance, customer experience, supply chain finance, GDPR, data privacy

dLocal partners Eneba for easy gaming access in LATAM

News | Online Payments | 18 Jun 2024

Cross-border payment platform specialised in high-growth markets, dLocal, has recently announced a new strategic partnership with Eneba, a fast-growing marketplace focused on the gaming industry.

partnership, local payment method, marketplace, gift card , PIX, refund, online payments, customer experience, API, payin, payout, merchants, digital payments, alternative payment method, cash, bank transfer, gambling, gaming, pay-to-play

Nuvei partners with ViaPlus

News | Online Payments | 13 Jun 2024

Canada-based Nuvei has partnered with ViaPlus, a subsidiary of VINCI Highways, to improve payment options for consumers purchasing mobility services.

partnership, fintech, customer experience, payments

Visa and Dash expand collaboration for real-time payments

News | Payments General | 12 Jun 2024

US-based Dash Solutions has expanded its collaboration with Visa, utilising Visa Direct, Visa's digital payment network.

partnership, real-time payments, digital payments, customer experience

BSN and GHL partner to expand consumer payment options

News | Payments General | 05 Jun 2024

GHL Systems Berhad (GHL) has introduced Bank Simpanan Nasional’s (BSN) 0% Instalment Payment Plan (BSN 0% EasyPay Plan) across more than 7,000 merchant terminals in Malaysia.

partnership, instalment payments, customer experience, payment methods

A better future for identity and KYC – what's new in digital onboarding in 2024

Voice of the Industry | Digital Identity, Security & Online Fraud | 07 Jun 2024

Mirela Ciobanu, Lead Editor with The Paypers, explains how verifiable credentials, reusable identity verification solutions, AI, and fraud insurance tech can address challenges in fraud prevention, data privacy, security, and regulatory compliance.

KYC, KYB, identity verification, generative AI, banks, fintech, PSP, SMEs, digital onboarding, fincrime, identity fraud, compliance, artificial intelligence, customer experience, Open Banking, EIDAS, money laundering, biometrics, verifiable credentials, decentralized identity, ecommerce

Digital credentials and wallets – what's the big deal?

Voice of the Industry | Digital Identity, Security & Online Fraud | 05 Jun 2024

The rise of digital identity wallets and digital credentials represents a shift towards reusable identity. Anne Bailey from KuppingerCole, discusses the impact of these developments on consumers and businesses.

KYC, KYB, identity verification, digital identity, verifiable credentials, EIDAS, cybersecurity, digital wallet, customer experience

Papara announces a partnership with DriveWealth

News | Cryptocurrencies | 05 Jun 2024

Turkey-based Papara has announced a partnership with US-based financial technology company DriveWealth to launch a new stock investment product.

partnership, product launch, fintech, customer experience

Adyen, Prada Group to deliver luxury payment experiences for customers

News | Payments General | 04 Jun 2024

Adyen, a global financial technology platform, has partnered with Prada Group in a joint effort to deliver luxury payment experiences for customers.

partnership, Tap-to-Pay, omnichannel, omnichannel payments solution, retail, ecommerce, customer experience, luxury goods

Bunq partners with Mastercard to leverage AI in Open Banking

News | Online & Mobile Banking | 04 Jun 2024

Netherlands-based neobank bunq has announced a partnership with Mastercard to offer its European users a complete overview of their finances.

partnership, Open Banking, artificial intelligence, customer experience, neobanks

Discover Global Network unveils findings from 2024 PSOU

News | Payments General | 03 Jun 2024

Discover Global Network has unveiled the initial segment of the 2024 Payment State of the Union (PSOU) industry study.

payments , study, research, customer experience, survey

JRNI partners with Backbase

News | Payments General | 31 May 2024

JRNI has announced an integration with Backbase, the creator of the Engagement Banking Platform, aiming to modernise the way financial institutions connect with customers. 

partnership, customer experience, banking, financial institutions

Oscilar, Socure partner to boost ID verification for FIs

News | Digital Identity, Security & Online Fraud | 31 May 2024

US-based provider of AI-driven risk management solutions, Oscilar, and I provider for digital identity verification and fraud prevention, Socure have recently announced a strategic partnership.

partnership, digital identity, identity verification, digital verification, digital onboarding, customer experience, generative AI, artificial intelligence, machine learning, fraud management, fraud detection, online fraud, identity fraud, credit card fraud, fraud prevention, data protection, data privacy, compliance, regulation

Ascenda joins forces with Ramp

News | Online Payments | 29 May 2024

Rewards network Ascenda has announced its partnership with Ramp, aiming to offer the latter’s customers more options for redeeming points on US spending. 

partnership, financial services, online platform, online payments, spend management, cashback, customer experience

MOST joins forces with Hawaiian Airlines

News | Payments General | 28 May 2024

Retail and payment solutions provider MOST has partnered with Hawaiian Airlines to offer hardware and software solutions customised for the latter’s fleet. 

partnership, travel payments, digital payments, POS, customer experience

Adyen partners with Vapiano to enhance payment experience

News | Payments General | 23 May 2024

Adyen, a global financial technology platform, has announced a partnership with Vapiano, an Italian restaurant group.

partnership, customer experience, fraud prevention, online platform

Metropolitan Commercial Bank taps ebankIT for digital banking

News | Online & Mobile Banking | 23 May 2024

Portugal-based fintech ebankIT has partnered with US-based Metropolitan Commercial Bank (MCB) to bring digital banking to consumers and businesses.

digital banking, partnership, customer experience, fintech, omnichannel

The transformative impact of payments orchestration on airline growth and profitability

Interviews | Online Payments | 23 May 2024

We interviewed Kristian Gjerding, CEO at CellPoint Digital, about the transformative impact of payments orchestration on airline growth and how to overcome the main challenges in this industry.


online payments, payments orchestration, travel payments, merchant, transactions , digital payments, fraud prevention, financial services, expansion, checkout optimisation , customer experience, payment gateway, payments infrastructure, payments

Adyen partners with Addmind to revolutionize hospitality payments

News | Payments General | 22 May 2024

Adyen, a global financial technology platform, has announced a strategic partnership with Addmind, a hospitality group activating mainly in the UAE.

partnership, POS, fintech, customer experience