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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Hertz to utilise Sift's AI-enabled fraud platform

News | Digital Identity, Security & Online Fraud | 20 Nov 2024

Sift, an AI-powered fraud detection platform, has announced that Hertz started utilising its AI-enabled fraud prevention platform to deliver optimised customer experiences and mitigate fraud. 

partnership, fraud prevention, online security, payment fraud, customer experience

TransUnion partners with LexisNexis Risk Solutions

News | Digital Identity, Security & Online Fraud | 18 Nov 2024

TransUnion has extended its partnership with LexisNexis Risk Solutions to integrate its Affordability Report into the UK insurance market.

partnership, risk management, insurance, customer experience

Cambodia introduces Bakong Tourists App with Mastercard

News | Payments General | 13 Nov 2024

The National Bank of Cambodia (NBC) has announced the launch of the Bakong Tourists App with Mastercard, with the institution aiming to optimise digital payments for tourists visiting Cambodia. 

product launch, payment methods, travel payments, customer experience, digital payments

Ondato introduces OnAge reusable age verification tool

News | Digital Identity, Security & Online Fraud | 12 Nov 2024

Ondato has launched OnAge, a reusable age verification tool aimed at simplifying age-restricted access while ensuring user privacy for online services.

identity verification, product launch, age verification, customer experience, artificial intelligence

PayPoint and Share Energy partner in order to optimise customer payment solutions

News | Payments General | 11 Nov 2024

PayPoint has announced its partnership with Share Energy in order to provide pre-payment customers with convenient payment solutions available at PayPoint locations.

partnership, payments , customer experience, ecommerce

Equifax UK launches digital tool for easier access to social tariffs

News | Online & Mobile Banking | 07 Nov 2024

Equifax UK has unveiled a system designed to streamline eligibility assessments for social tariff discounts in the utilities and telecommunications sectors.

digital onboarding, product launch, digitalisation, customer experience

Tourist taxes part two: their impact on the aviation industry

Interviews | Payments General | 06 Nov 2024

Adiel Mambara, Country Manager for Royal Brunei Airlines in the UK, explains the impact of tourist taxes on the aviation industry.

travel series, travel payments, sustainability , customer experience, regulation

World App launches new Mini App enabled by Boxo

News | Payments General | 04 Nov 2024

World App, an app that offers access to World Network, has announced the launch of a new Mini App enabled by Boxo, a Singapore-based Super App enabler. 

product launch, payment methods, mobile payments, customer experience, super app

CFPB demands VyStar Credit Union to pay USD 1.5 million

News | Online & Mobile Banking | 01 Nov 2024

The Consumer Financial Protection Bureau (CFPB) has taken action against VyStar Credit Union and ordered the company to pay USD 1.5 million for impairing consumers via its rollout of a new online banking system.  

fraud management, customer experience, digital banking, online banking

Marqeta to introduce new BNPL solution

News | Payments General | 29 Oct 2024

Card issuing platform Marqeta has announced the launch of Marqeta Flex, a new solution that aims to enhance the provision of BNPL payment options in payment apps and wallets. 

BNPL, payment methods, digital wallet, customer experience, customise solutions

Open Insurance partners with CUPRA Australia

News | Online & Mobile Banking | 28 Oct 2024

Embedded Insurance solutions provider Open Insurance has partnered with CUPRA Australia to provide a fully integrated car insurance experience for the latter’s clients. 

partnership, insurance, insurtech, fintech, customer experience, customise solutions

Tillster expands its partnership with Stripe

News | Payments General | 23 Oct 2024

Tillster has announced an expansion of its partnership with financial infrastructure platform Stripe, broadening access to Stripe's payment solutions for its global restaurant clients.

partnership, customer experience, expansion, financial services

Noda launches its Pay & Go solution

News | Payments General | 23 Oct 2024

UK-based Open Banking payment provider Noda has launched Pay & Go, a solution developed to simplify the user journey for merchants who need registration, KYC, and payment processing. 

product launch, KYC, payments , customer experience, merchants, digital payments

Juni expands partnership with Salt Edge to offer Open Banking features

News | Online & Mobile Banking | 23 Oct 2024

Sweden-based financial platform Juni has expanded its collaboration with Salt Edge to provide customers with Open Banking capabilities. 

partnership, Open Banking, digital banking, customer experience, PSD2

Mashreq NEO PAY partners with Qlub to streamline bill payments

News | Payments General | 22 Oct 2024

Mashreq NEO PAY has announced a partnership with UAE fintech start-up, Qlub, aimed at streamlining bill payments for customers in hospitality venues across the country.

partnership, payments , fintech, customer experience

SKUx partners with Mondelēz International and Hedera

News | Payments General | 21 Oct 2024

Digital payment solutions provider SKUx has announced that it completed the first phase of its payment-based offer project together with Mondelēz International and Hedera.

partnership, B2B payments, digital payments, customer experience, product launch, blockchain

Nova Credit expands its partnership with SoFi

News | Online & Mobile Banking | 16 Oct 2024

Credit infrastructure and analytics Nova Credit has announced that it expanded its multi-year partnership with SoFi to allow the latter to augment its members’ experience. 

partnership, digital banking, cash flow, customer experience, credit scoring

Boosting acceptance rates with AI-powered TRA exemptions: webinar key insights and best practices

Voice of the Industry | Digital Identity, Security & Online Fraud | 16 Oct 2024

The Paypers recently hosted a webinar where Britanny Allen, Trust and Safety Architect at Sift, and Carmen Caballero, Digital Payments Group Manager at Nestle, discussed best practises on boosting acceptance rates with AI-powered TRA exemptions.


ecommerce, fraud prevention, TRA, SCA, customer experience, chargebacks, fraud detection, exemption strategies, artificial intelligence, GenAI, transaction monitoring, risk management, risk score, bot attacks, two-factor authentication, 3-D Secure, merchant, online payments, payment fraud

How merchants can prevent online fraud and chargebacks in digital goods markets

Interviews | Digital Identity, Security & Online Fraud | 14 Oct 2024

In this interview, Sandrine Vella, Payment and Fraud Director, and Andrea Nicoletti, Director of Customer Experience and Sales Administration at Nexway, share insights on the strategies merchants in the digital goods markets should consider to prevent online fraud and chargebacks.


digital payments, ecommerce, fraud management, fraud detection, online fraud, merchant, risk management, fraud prevention, payment fraud, digital wallet, mobile payments, e-wallet, artificial intelligence, false declines, customer experience, transaction monitoring, behavioural biometrics, online authentication, PSD2, PCI compliance

Optimising payments for digital content: the path to enhanced user experience and growth

Voice of the Industry | Online Payments | 14 Oct 2024

Abigail Granada, Senior Vertical Marketing Manager at Worldpay, details how optimising payments for digital content can enhance UX and growth.


digital payments, checkout optimisation , online payments, payments , BNPL, digital currency, cryptocurrency, payout, biometric authentication, subscription payments, subscription economy, subscription commerce, one-click payments, local payment method, customer experience