Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.
product upgrade, online payments, transactions , customer experience
Stripe partners with Verifone to offer unified commerce, as Stripe’s services will run on Verifone hardware, offering customers flexibility and more choice at checkout.
POS, checkout optimisation , payments , customer experience, partnership
Visa and EgyptAir have entered into an exclusive multi-year agreement focused on co-branded payment products, targeting Egypt’s aviation and travel sectors.
debit card, partnership, travel payments, customer experience
Nexi Group has partnered with Planet, a provider of integrated payments and technology solutions for retail and hospitality.
partnership, expansion, product launch, customer experience, payments
Adyen, a global financial technology platform, has expanded its collaboration with Vietnam Airlines, allowing the latter to process transactions worldwide.
partnership, travel payments, digital payments, financial services, customer experience, local payment method
Dorsia, a hospitality and technology platform, has introduced the ability for users to pay with cryptocurrency through its mobile application.
cryptocurrency, customer experience, blockchain, expansion
Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.
partnership, expansion, FX , customer experience
Herbert Haas, Chief International Officer at foodora, discusses the ecommerce delivery vertical, elaborating on marketplace strategies for customer retention.
ecommerce, marketplace, online shopping, delivery, quick commerce, partnership, Open Banking, BNPL, paytech, subscription commerce, customer experience, loyalty programme, payment methods, sustainability , carbon footprint
Global commerce company eBay has entered into a strategic collaboration with Checkout.com, aiming to expand its payment platform and optimise the customer experience.
partnership, payment methods, online platform, online payments, customer experience, online shopping
MENAT-based bank Emirates NBD has launched Visa Direct Alias Directory (VISA+) to offer an optimised payment experience for its customers.
partnership, digital payments, customer experience, digitalisation
Bandan Jot Singh, Head of Business Unit – Payments & Credit at Riverty, elaborates on the role of Buy Now, Pay Later (BNPL) in supporting financial well-being and innovation.
payments , fintech, ecommerce, BNPL, financial services, customer experience, CCD2, artificial intelligence, GenAI, fraud prevention, PSP
Travel technology company Sabre has teamed up with CellPoint Digital to augment the airline payment ecosystem.
partnership, travel payments, payment methods, customer experience, financial services, Open Banking payments
US-based financial institution Signature Bank has announced that it selected Q2 to offer an optimal digital banking experience for commercial and retail customers.
partnership, digital banking, online banking, customer experience, retail banking
Mirela Ciobanu, Lead Editor at The Paypers, dives into the key themes from Money Motion 2025, focusing on the evolving role of AI—its potential, boundaries, and how to ensure it enhances rather than replaces human capabilities.
artificial intelligence, banking, innovation challenge, ChatGPT, LLM, customer experience, retail banking
Blackhawk Network (BHN), a provider of rewards and branded payments, partners with Exchange Solutions to offer data-driven consumer loyalty programme capabilities.
partnership, payments , loyalty programme, customer experience, gift card
Adyen, a global financial technology platform, has integrated with CoverManager to enable businesses to automate and centralise payments.
partnership, mobile payments, online payments, customer experience, digital payments, financial services
Nubank has launched the shared boleto feature in its app, facilitating the payment of group bills or the division of expenses.
banks, personal finance management, product launch, customer experience, payments
banks, partnership, payments , customer experience, product upgrade
Brady Harris, Chief Executive Officer at IXOPAY, explains how PAR will drive advancements in customer insights and fraud prevention.
tokenization, payments , credit card, loyalty programme, customer experience, fraud prevention, fraud management, card on file, PCI compliance, PCI DSS, merchants, ecommerce, network tokenisation
Bank payment company GoCardless has entered into a partnership with cloud accounting platform iplicit to offer faster and more efficient payment solutions.
partnership, cloud services, payment processing, customer experience