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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Payment Methods Report 2023

Report | Online Payments | 25 Sep 2023

The 8th edition of the Payment Methods Report provides an in-depth overview of the latest worldwide developments in how people pay.

report, payment methods, merchant, payments , customer experience, BNPL, lending, B2B payments, research, account-to-account payment, instant payments, real-time payments, gig economy, cryptocurrency, direct carrier billing, Open Banking, mobile payments, digital wallet, e-wallet, biometrics, payments orchestration, checkout optimisation

The Dutch Association of Insurers partners with INNOPAY

News | Digital Identity, Security & Online Fraud | 22 Sep 2023

The Dutch Association of Insurers has partnered with Netherlands-based consultancy firm specialised in digital transactions INNOPAY.

partnership, data sharing, financial data, Open Banking, Open Finance, insurance, data protection, data privacy, customer experience

True Alliance partners with Adyen

News | Payments General | 21 Sep 2023

Retail group True Alliance has partnered with global payments platform Adyen to deliver improved customer experiences across 19 brands.

payments , online payments, retail, customer experience, POS

Hapana partners with Stripe in a bid to expand globally

News | Payments General | 18 Sep 2023

Australia-based end-to-end online fitness business platform Hapana has partnered with financial infrastructure platform Stripe to expand globally.

partnership, payment methods, SaaS, payments infrastructure, expansion, fraud detection, customer experience

Embedded lending: from seamless payments to endless customer loyalty

Voice of the Industry | Payments General | 18 Sep 2023

Yaacov Martin, CEO of Jifiti, shares his perspective on the growing customer desire for flexible pay-over-time solutions and explores ways in which brands can provide BNPL-like options without compromising their brand loyalty.

BNPL, embedded finance, embedded lending, customer experience, payments , banks, payment methods

Citi launches four new payment solutions for financial institutions

News | Online Payments | 15 Sep 2023

US-based Citi has launched a set of four payment solutions addressed to its financial institution clients.

product launch, financial services, banks, financial institutions, customer experience, FX , SWIFT, multi currency treasury solutions

Corpay launches Payments GPS for live payment tracking

News | Online Payments | 13 Sep 2023

US-based business payments provider Corpay has launched Payments GPS, a new offering that allows the live tracking of payments.

product launch, online payments, payments , customer experience, cross-border payments, digitalisation, fintech, paytech

ACI Worldwide survey finds bill payment anxiety brings interest to real-time payments

News | Payments General | 08 Sep 2023

ACI Worldwide has released its ACI Speedpay Pulse report, research that delves into consumer billing, payment trends, and payment experiences across different generations. 

real-time payments, survey, payments , fintech, customer experience

Strategies to deliver value-added services to existing customers and create new revenue

Voice of the Industry | Online Payments | 01 Sep 2023

Gabriel Lucas and Chaira Mekkaoui, Associate Directors at Redbridge Debt and Treasury Advisory, delve into the strategies that empower businesses to thrive in this fast-evolving ecosystem, from B2B and B2C to direct-to-customer.

ecommerce, marketplace, growth markets, B2B payments, B2B2B2C, customer experience, BNPL, merchants, financing , cash management, payout, card scheme, BaaS, regulation, financial services

Shift4 selected by St Louis Blues as a payments processor

News | Payments General | 29 Aug 2023

US-based integrated payment processing solutions company Shift4 has been selected as an exclusive payments processor by the St. Louis Blues.

partnership, payments , payment processor, customer experience

Alipay launches an updated international version of its app

News | Mobile Payments | 18 Aug 2023

China-based Alipay has announced the launch of an international version of its app with customised services for overseas travellers to China.

product upgrade, mobile payments, payments , customer experience

AllBank, Dragonpay to extend QR payments in the Philippines

News | Mobile Payments | 18 Aug 2023

Philippines-based thrift bank AllBank and payments gateway Dragonpay have partnered to extend QR payments to clients and merchants.

product launch, partnership, QR payments, QR code, paytech, fintech, digitalisation, payments , mobile payments, digital payments, SMEs, merchants, customer experience, payment methods

MetaMask partners with Banxa to implement Apple's 1-click service

News | Cryptocurrencies | 17 Aug 2023

Crypto wallet MetaMask has partnered with payment service provider and regtech platform Banxa to implement Apple Pay’s 1-click service.

cryptocurrency, digital wallet, Apple Pay, partnership, customer experience

Wynshop to aid grocers meet Spanish-speaking shoppers' demands

News | Ecommerce | 14 Aug 2023

US-based digital commerce and fulfilment solutions provider Wynshop has announced its plans to aid grocers meet Spanish-speaking shoppers’ demands.

expansion, fintech, retail, payments , merchants, customer experience, ecommerce, marketplace

Square launches Square Go consumer booking app

News | Payments General | 10 Aug 2023

US-based payments platform Square has launched the Square Go consumer booking app to facilitate access to beauty and personal care businesses.

payments , product launch, customer experience, fintech

Twilio integrates with OpenAI

News | Ecommerce | 07 Aug 2023

Customer engagement platform Twilio has announced that it is set to enable companies to create personalised, customer-aware experiences powered by OpenAI.

partnership, ecommerce, fintech, customer experience, data, LLM, ChatGPT, merchants, generative AI, data analytics

Mangopay launches Cash Wallet in partnership with Sorare

News | Payments General | 02 Aug 2023

Luxembourg-based Mangopay has partnered with France-based fantasy football platform Sorare to launch the Cash Wallet feature.

partnership, product launch, online payments, customer experience

Embedded Finance and Banking-as-a-Service Report 2023

Report | Online & Mobile Banking | 01 Aug 2023

The inaugural edition of The Paypers' Embedded Finance and Banking-as-a-Service Report 2023 covers essential business models and key players in the Embedded Finance and BaaS ecosystem. It also highlights the latest trends, technologies, and real-world examples illustrating how Embedded Finance is revolutionising various industries.

embedded finance, embedded payments, embedded lending, banks, fintech, brands, financial services, banking, BaaS, ecommerce, customer experience, neobanks, BNPL

Fiserv adds Amazon Shop with Points to its uChoose Rewards offering

News | Online Payments | 28 Jul 2023

Global technology provider Fiserv has added Amazon Shop with Points to its uChoose Rewards offering.

partnership, merchants, payments , loyalty programme, customer experience

Checkbook integrates Zelle to extend payment options

News | Online Payments | 28 Jul 2023

US-based all-in-one push payments platform Checkbook has integrated a new payout option with US-based digital payments network Zelle.

partnership, payments , digital payments, API, ACH, customer experience