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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Razorpay invests USD 30 million in POP, acquiring a majority stake

News | Payments General | 19 Jun 2025

Razorpay has invested USD 30 million in POP, a consumer payments platform, and acquired a majority stake.

expansion, acquisition, investment, loyalty programme, customer experience

Fabrick finalises acquisition of finAPI

News | Online & Mobile Banking | 18 Jun 2025

Italy-based Fabrick has announced the finalisation of its acquisition of 75% of finAPI from SCHUFA Holdings AG. 

acquisition, embedded finance, Open Finance, financial services, expansion, customer experience

Revolut launches AI-driven financial assistant

News | Payments General | 18 Jun 2025

Revolut has planned to launch its own AI-driven financial assistant, according to the fintech’s representatives.

AI solutions, artificial intelligence, customer experience, expansion, product launch

Justt webinar key takeaways – VAMP demystified: what merchants need to know (and do)

Voice of the Industry | Ecommerce | 17 Jun 2025

The Paypers recently hosted an insightful webinar with Justt, where Roenen Ben Ami, co-founder, Ami Patel from Visa, and Robbie MacDiarmid from CMSPI discuss the key aspects of VAMP and how to protect your business before the October 2025 enforcement deadline.


VAMP, Acquirer, merchant, regulation, chargebacks, fraud management, fraud detection, checkout optimisation , online payments, artificial intelligence, risk management, real-time payments, customer experience, authorisation rate, fraud prevention

[Money20/20 Europe 2025] Silverflow and Bolt direct card network connectivity

Interviews | Payments General | 16 Jun 2025

Anne Willem de Vries, Co-Founder and CEO of Silverflow, and Kaspar Loog, Group Product Manager, Payments at Bolt, shared insights into their collaboration and vision for the future of payments.

payments , fintech, payments infrastructure, marketplace, partnership, customer experience, digital payments

DNA Payments partners with Down Hall Hotel & Spa

News | Payments General | 12 Jun 2025

UK-based country house hotel Down Hall Hotel & Spa has selected DNA Payments as its new integrated payments provider.

partnership, customer experience, cloud services, cloud payments, financial services

Visa rolls out Click to Pay with Vietnam banks and merchants

News | Online Payments | 11 Jun 2025

Visa has launched its Click to Pay solution in Vietnam, working with several banks and payment service providers to support its rollout.

online payments, expansion, customer experience, payments

Mastercard partners with PayPal to improve checkout choice for shoppers

News | Payments General | 04 Jun 2025

Mastercard has partnered with PayPal on Mastercard One Credential to improve choice at checkout.

partnership, payments , online shopping, customer experience, checkout optimisation

TBC UZ integrates with Genesys Engage for improved customer experience

News | Payments General | 30 May 2025

TBC Bank Uzbekistan (TBC UZ) has integrated Genesys Engage, a provider of customer experience solutions, into its customer care operations.

partnership, SMEs, banks, digital banking, customer experience

[Video interview] Digital banking strategies for traditional banks – Tim Rutten, Backbase

Interviews | Payments General | 30 May 2025

Tim Rutten, CMO at Backbase, explores at Money Motion 2025 how traditional banks can modernise with AI, data, and personalisation to compete with fintech challengers like Revolut.

artificial intelligence, customer experience, mobile banking, fintech, innovation challenge, digital banking

Finom adds Direct F24 tax payment feature for Italian users

News | Payments General | 22 May 2025

Finom has launched integrated F24 form functionality for its Italian users, allowing direct payment of a wide range of tax and social contributions from within its platform.

expansion, BaaS, product launch, customer experience

Limited adds Snowdrop API to improve transaction data

News | Payments General | 19 May 2025

US-based Limited has integrated transaction enrichment tools from Snowdrop Solutions to provide users with more identifiable and informative transaction details.

partnership, API, transactions , customer experience

Global Payments rolls out Genius, a POS command centre for businesses

News | Payments General | 19 May 2025

Global Payments, a provider of payment technology and software solutions, has rolled out Genius, a new POS command centre for business operations. 

product launch, POS, digital payments, financial services, customer experience

Monzo adds undo option for bank transfers

News | Online Payments | 14 May 2025

Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.

product upgrade, online payments, transactions , customer experience

Stripe partners with Verifone

News | Payments General | 09 May 2025

Stripe partners with Verifone to offer unified commerce, as Stripe’s services will run on Verifone hardware, offering customers flexibility and more choice at checkout.

POS, checkout optimisation , payments , customer experience, partnership

Visa and EgyptAir finalise co-branded card agreement

News | Cards | 07 May 2025

Visa and EgyptAir have entered into an exclusive multi-year agreement focused on co-branded payment products, targeting Egypt’s aviation and travel sectors.

debit card, partnership, travel payments, customer experience

Nexi partners with Planet for better payments in hospitality

News | Payments General | 01 May 2025

Nexi Group has partnered with Planet, a provider of integrated payments and technology solutions for retail and hospitality.

partnership, expansion, product launch, customer experience, payments

Vietnam Airlines leverages Adyen to process transactions globally

News | Payments General | 29 Apr 2025

Adyen, a global financial technology platform, has expanded its collaboration with Vietnam Airlines, allowing the latter to process transactions worldwide. 

partnership, travel payments, digital payments, financial services, customer experience, local payment method

Dorsia launches crypto payments for hospitality bookings

News | Cryptocurrencies | 28 Apr 2025

Dorsia, a hospitality and technology platform, has introduced the ability for users to pay with cryptocurrency through its mobile application.

cryptocurrency, customer experience, blockchain, expansion

Standard Chartered FX engine joins Temenos banking platform

News | Payments General | 24 Apr 2025

Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.

partnership, expansion, FX , customer experience