Customer Experience News

You have clicked on Customer Experience

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

read more
read less

Found 359 results in 3 seconds.

Mastercard partners with PayPal to improve checkout choice for shoppers

News | Payments General | 04 Jun 2025

Mastercard has partnered with PayPal on Mastercard One Credential to improve choice at checkout.

partnership, payments , online shopping, customer experience, checkout optimisation

TBC UZ integrates with Genesys Engage for improved customer experience

News | Payments General | 30 May 2025

TBC Bank Uzbekistan (TBC UZ) has integrated Genesys Engage, a provider of customer experience solutions, into its customer care operations.

partnership, SMEs, banks, digital banking, customer experience

[Video interview] Digital banking strategies for traditional banks – Tim Rutten, Backbase

Interviews | Payments General | 30 May 2025

Tim Rutten, CMO at Backbase, explores at Money Motion 2025 how traditional banks can modernise with AI, data, and personalisation to compete with fintech challengers like Revolut.

artificial intelligence, customer experience, mobile banking, fintech, innovation challenge, digital banking

Finom adds Direct F24 tax payment feature for Italian users

News | Payments General | 22 May 2025

Finom has launched integrated F24 form functionality for its Italian users, allowing direct payment of a wide range of tax and social contributions from within its platform.

expansion, BaaS, product launch, customer experience

Limited adds Snowdrop API to improve transaction data

News | Payments General | 19 May 2025

US-based Limited has integrated transaction enrichment tools from Snowdrop Solutions to provide users with more identifiable and informative transaction details.

partnership, API, transactions , customer experience

Global Payments rolls out Genius, a POS command centre for businesses

News | Payments General | 19 May 2025

Global Payments, a provider of payment technology and software solutions, has rolled out Genius, a new POS command centre for business operations. 

product launch, POS, digital payments, financial services, customer experience

Monzo adds undo option for bank transfers

News | Online Payments | 14 May 2025

Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.

product upgrade, online payments, transactions , customer experience

Stripe partners with Verifone

News | Payments General | 09 May 2025

Stripe partners with Verifone to offer unified commerce, as Stripe’s services will run on Verifone hardware, offering customers flexibility and more choice at checkout.

POS, checkout optimisation , payments , customer experience, partnership

Visa and EgyptAir finalise co-branded card agreement

News | Cards | 07 May 2025

Visa and EgyptAir have entered into an exclusive multi-year agreement focused on co-branded payment products, targeting Egypt’s aviation and travel sectors.

debit card, partnership, travel payments, customer experience

Nexi partners with Planet for better payments in hospitality

News | Payments General | 01 May 2025

Nexi Group has partnered with Planet, a provider of integrated payments and technology solutions for retail and hospitality.

partnership, expansion, product launch, customer experience, payments

Vietnam Airlines leverages Adyen to process transactions globally

News | Payments General | 29 Apr 2025

Adyen, a global financial technology platform, has expanded its collaboration with Vietnam Airlines, allowing the latter to process transactions worldwide. 

partnership, travel payments, digital payments, financial services, customer experience, local payment method

Dorsia launches crypto payments for hospitality bookings

News | Cryptocurrencies | 28 Apr 2025

Dorsia, a hospitality and technology platform, has introduced the ability for users to pay with cryptocurrency through its mobile application.

cryptocurrency, customer experience, blockchain, expansion

Standard Chartered FX engine joins Temenos banking platform

News | Payments General | 24 Apr 2025

Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.

partnership, expansion, FX , customer experience

Strategies to ensure customer retention | Exclusive interview with foodora

Interviews | Ecommerce | 23 Apr 2025

Herbert Haas, Chief International Officer at foodora, discusses the ecommerce delivery vertical, elaborating on marketplace strategies for customer retention.

ecommerce, marketplace, online shopping, delivery, quick commerce, partnership, Open Banking, BNPL, paytech, subscription commerce, customer experience, loyalty programme, payment methods, sustainability , carbon footprint

eBay and Checkout.com forge payment acquiring partnership

News | Payments General | 17 Apr 2025

Global commerce company eBay has entered into a strategic collaboration with Checkout.com, aiming to expand its payment platform and optimise the customer experience. 

partnership, payment methods, online platform, online payments, customer experience, online shopping

Emirates NBD partners with Visa to optimise international money transfers

News | Payments General | 18 Apr 2025

MENAT-based bank Emirates NBD has launched Visa Direct Alias Directory (VISA+) to offer an optimised payment experience for its customers.

partnership, digital payments, customer experience, digitalisation

BNPL's role in supporting financial well-being and innovation

Interviews | Payments General | 15 Apr 2025

Bandan Jot Singh, Head of Business Unit – Payments & Credit at Riverty, elaborates on the role of Buy Now, Pay Later (BNPL) in supporting financial well-being and innovation.

payments , fintech, ecommerce, BNPL, financial services, customer experience, CCD2, artificial intelligence, GenAI, fraud prevention, PSP

Sabre partners with CellPoint Digital to optimise airline payments

News | Payments General | 15 Apr 2025

Travel technology company Sabre has teamed up with CellPoint Digital to augment the airline payment ecosystem. 

partnership, travel payments, payment methods, customer experience, financial services, Open Banking payments

Q2 becomes Signature Bank's digital banking partner

News | Online & Mobile Banking | 14 Apr 2025

US-based financial institution Signature Bank has announced that it selected Q2 to offer an optimal digital banking experience for commercial and retail customers. 

partnership, digital banking, online banking, customer experience, retail banking

MoMo2025 event summary part 2: key insights on AI – are we asking the right questions?

Voice of the Industry | Payments General | 04 Apr 2025

Mirela Ciobanu, Lead Editor at The Paypers, dives into the key themes from Money Motion 2025, focusing on the evolving role of AI—its potential, boundaries, and how to ensure it enhances rather than replaces human capabilities.

artificial intelligence, banking, innovation challenge, ChatGPT, LLM, customer experience, retail banking