Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Mastercard has partnered with PayPal on Mastercard One Credential to improve choice at checkout.
partnership, payments , online shopping, customer experience, checkout optimisation
TBC Bank Uzbekistan (TBC UZ) has integrated Genesys Engage, a provider of customer experience solutions, into its customer care operations.
partnership, SMEs, banks, digital banking, customer experience
Tim Rutten, CMO at Backbase, explores at Money Motion 2025 how traditional banks can modernise with AI, data, and personalisation to compete with fintech challengers like Revolut.
artificial intelligence, customer experience, mobile banking, fintech, innovation challenge, digital banking
Finom has launched integrated F24 form functionality for its Italian users, allowing direct payment of a wide range of tax and social contributions from within its platform.
expansion, BaaS, product launch, customer experience
US-based Limited has integrated transaction enrichment tools from Snowdrop Solutions to provide users with more identifiable and informative transaction details.
partnership, API, transactions , customer experience
Global Payments, a provider of payment technology and software solutions, has rolled out Genius, a new POS command centre for business operations.
product launch, POS, digital payments, financial services, customer experience
Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.
product upgrade, online payments, transactions , customer experience
Stripe partners with Verifone to offer unified commerce, as Stripe’s services will run on Verifone hardware, offering customers flexibility and more choice at checkout.
POS, checkout optimisation , payments , customer experience, partnership
Visa and EgyptAir have entered into an exclusive multi-year agreement focused on co-branded payment products, targeting Egypt’s aviation and travel sectors.
debit card, partnership, travel payments, customer experience
Nexi Group has partnered with Planet, a provider of integrated payments and technology solutions for retail and hospitality.
partnership, expansion, product launch, customer experience, payments
Adyen, a global financial technology platform, has expanded its collaboration with Vietnam Airlines, allowing the latter to process transactions worldwide.
partnership, travel payments, digital payments, financial services, customer experience, local payment method
Dorsia, a hospitality and technology platform, has introduced the ability for users to pay with cryptocurrency through its mobile application.
cryptocurrency, customer experience, blockchain, expansion
Standard Chartered has entered into a partnership with Temenos to integrate its Aggregated Liquidity Engine (SCALE) with the Temenos core banking and payments systems.
partnership, expansion, FX , customer experience
Herbert Haas, Chief International Officer at foodora, discusses the ecommerce delivery vertical, elaborating on marketplace strategies for customer retention.
ecommerce, marketplace, online shopping, delivery, quick commerce, partnership, Open Banking, BNPL, paytech, subscription commerce, customer experience, loyalty programme, payment methods, sustainability , carbon footprint
Global commerce company eBay has entered into a strategic collaboration with Checkout.com, aiming to expand its payment platform and optimise the customer experience.
partnership, payment methods, online platform, online payments, customer experience, online shopping
MENAT-based bank Emirates NBD has launched Visa Direct Alias Directory (VISA+) to offer an optimised payment experience for its customers.
partnership, digital payments, customer experience, digitalisation
Bandan Jot Singh, Head of Business Unit – Payments & Credit at Riverty, elaborates on the role of Buy Now, Pay Later (BNPL) in supporting financial well-being and innovation.
payments , fintech, ecommerce, BNPL, financial services, customer experience, CCD2, artificial intelligence, GenAI, fraud prevention, PSP
Travel technology company Sabre has teamed up with CellPoint Digital to augment the airline payment ecosystem.
partnership, travel payments, payment methods, customer experience, financial services, Open Banking payments
US-based financial institution Signature Bank has announced that it selected Q2 to offer an optimal digital banking experience for commercial and retail customers.
partnership, digital banking, online banking, customer experience, retail banking
Mirela Ciobanu, Lead Editor at The Paypers, dives into the key themes from Money Motion 2025, focusing on the evolving role of AI—its potential, boundaries, and how to ensure it enhances rather than replaces human capabilities.
artificial intelligence, banking, innovation challenge, ChatGPT, LLM, customer experience, retail banking