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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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The digital age: how emerging trends are driving ecommerce growth

Voice of the Industry | Online Payments | 22 Jan 2025

Mark Beresford, Director at Edgar, Dunn & Company, elaborates on the emerging trends furthering ecommerce growth in this digital age.

ecommerce, Global Payments, payments , transactions , payment methods, real-time payments, merchants, account-to-account payment, Open Banking, Augmented Reality, artificial intelligence, payments orchestration, online shopping, customer experience, PSP, embedded finance

How Smart Data is enhancing the payments experience

Voice of the Industry | Online & Mobile Banking | 22 Jan 2025

Mark Munson, Divisional MD at Moneyhub Payments, explores how Smart Data transforms payments with real-time insights and flexible solutions.

Open Finance, Open Banking, payments , customer experience, open data, financial services

Omena partners Thought Machine

News | E-invoicing, SCF & E-procurement | 21 Jan 2025

Omnea, a procurement orchestration platform, has partnered with Thought Machine, a cloud-native banking technology company.

risk management, customer experience, fintech, payments , e-procurement

Plumery launches solution for loan disbursement in under three minutes

News | Payments General | 21 Jan 2025

Plumery, a digital banking experience platform for customer-centric banking, has launched Digital Lending, a fully end-to-end digital loan origination journey.

financial services, banks, financial institutions, customer experience, lending

Staying top of mind: mitigating the unbundling of banking services

Voice of the Industry | Payments General | 21 Jan 2025

In a competitive financial services market driven by agile players, Jesper Domargård, Marketing Director at CompoSecure, shares how banks can stay relevant and maintain strong customer relationships.


payment processing, banks, fintech, debit card, credit card, customer experience

2025 payments and fintech events

Voice of the Industry | Payments General | 17 Jan 2025

The Paypers has curated a list of payments and fintech events in 2025, perfect for professionals looking to stay informed and connected.


ecommerce, online payments, payments , fraud prevention, GenAI, artificial intelligence, fintech, B2B payments, B2B2B2C, online fraud, BNPL, payments orchestration, cross-border payments, network tokenisation, instant payments, customer experience, Open Banking, Open Finance, omnichannel, real-time payments, risk management, CBDC, embedded finance

Lyca Mobile teams up with Revolut

News | Payments General | 16 Jan 2025

UK-based mobile virtual network operator Lyca Mobile has teamed up with Revolut to launch additional payment features for its users. 

partnership, online payments, digital payments, payment methods, financial services, customer experience

US: 2025 analysis of payments and ecommerce trends

Voice of the Industry | Payments General | 14 Jan 2025

Lily Varon, principal analyst at Forrester, analyses the 2025 payments and ecommerce industry trends in the US.

country series, ecommerce, real-time payments, embedded finance, embedded payments, online security, digitalisation, retail, customer experience, artificial intelligence, fraud management

First American Bank partners with InvestCloud

News | Online & Mobile Banking | 14 Jan 2025

First American Bank (FAB) has partnered with InvestCloud to modernise its digital wealth management platform.

partnership, wealth management, financial services, customer experience

Unlocking seamless payments: Ivy's role in the future of instant bank payments

Interviews | Online & Mobile Banking | 13 Jan 2025

Ferdinand Dabitz, CEO of Ivy, discusses the Open Banking evolution, seamless payment experiences, and the growing demand for real-time transactions. 

Open Banking, Open Finance, banks, payments , real-time payments, instant payments, payment methods, merchants, chargebacks, API, recurring payments, customer experience, biometric authentication, financial institutions, SEPA

Objectway partners with Markaz to expand into the MENA region

News | Payments General | 13 Jan 2025

Objectway, a provider of digital solutions for wealth and asset managers, has started a collaboration with Kuwait Financial Centre, Markaz, an asset management and investment banking firm.

customer experience, partnership, financial services, investment, wealth management

Checkout.com partners with noqodi to advance payments in the UAE

News | Payments General | 08 Jan 2025

Global digital payments provider Checkout.com has teamed up with noqodi to improve the payment experiences for businesses operating in the UAE and consumers. 

partnership, online payments, digital payments, financial services, customer experience, payment methods

Alipay+ scales its partner ecosystem and expands global merchant coverage

News | Mobile Payments | 20 Dec 2024

Cross-border digital payment provider Alipay+ has announced that it expanded its partner ecosystem, scaled global merchant coverage, and launched additional rewards for its partners’ customers. 

mobile payments, travel payments, merchants, expansion, customer experience, financial services

Monzo partners with SignLive to improve accessibility for deaf users

News | Payments General | 19 Dec 2024

UK challenger bank Monzo has partnered with SignLive, an online interpreting service for British Sign Language (BSL), to enable users to chat with customer support teams.

financial inclusion, partnership, banks, challenger bank, customer experience

Worldline introduces FlexPricing to support software vendors

News | Payments General | 19 Dec 2024

Worldline, a global provider of payment services, has announced the launch of FlexPricing, a capability developed to support Independent Software Vendors (ISVs) in scaling their revenue streams. 

product launch, online payments, transactions , digital payments, customer experience, customise solutions

Apiture partners with HC3 for digitalised banking statements

News | Online & Mobile Banking | 19 Dec 2024

Apiture, a digital banking solutions provider, has partnered with HC3, a data-driven statement provider, to deliver digital statements through the Apiture Digital Banking Platform.

mobile banking, partnership, online banking, financial institutions, customer experience

Mastercard joins forces with Bank of Punjab

News | Payments General | 17 Dec 2024

Mastercard has teamed up with Bank of Punjab as an exclusive partner to augment the latter’s proposition across consumer debit and credit, as well as affluent portfolio and loyalty offerings. 

partnership, payment methods, digital payments, banks, customer experience, financial services

easybill partners PAQATO to offer SaaS solutions to SMEs

News | E-invoicing, SCF & E-procurement | 16 Dec 2024

Electronic invoicing company easybill has partnered with PAQATO, an after-sales firm for ecommerce, to offer SaaS solutions for e-invoicing and after-sales communication.

customer experience, SaaS, SMEs, financial services, e-invoicing

Regulation, AI, and trends impacting the mobility industry | Bolt interview

Interviews | Ecommerce | 13 Dec 2024

Mikhail Shcheglov, Group Product Manager at Bolt and speaker at ECOM’21, discusses mobility industry trends: from tech and innovation to regulatory challenges and customer retention strategies.

mobility, ecommerce, marketplace, ride-hailing, micro-mobility, consolidation, regulation, artificial intelligence, AI, LLM, customer experience, automation, online platform, compliance, online shopping, incentives

Aryza Group partners with TransUnion

News | Payments General | 11 Dec 2024

Aryza Group has announced a partnership with TransUnion to improve credit and debt management solutions for clients in the UK and Ireland.

partnership, fintech, financial services, customer experience