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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Alipay+ scales its partner ecosystem and expands global merchant coverage

News | Mobile Payments | 20 Dec 2024

Cross-border digital payment provider Alipay+ has announced that it expanded its partner ecosystem, scaled global merchant coverage, and launched additional rewards for its partners’ customers. 

mobile payments, travel payments, merchants, expansion, customer experience, financial services

Monzo partners with SignLive to improve accessibility for deaf users

News | Payments General | 19 Dec 2024

UK challenger bank Monzo has partnered with SignLive, an online interpreting service for British Sign Language (BSL), to enable users to chat with customer support teams.

financial inclusion, partnership, banks, challenger bank, customer experience

Worldline introduces FlexPricing to support software vendors

News | Payments General | 19 Dec 2024

Worldline, a global provider of payment services, has announced the launch of FlexPricing, a capability developed to support Independent Software Vendors (ISVs) in scaling their revenue streams. 

product launch, online payments, transactions , digital payments, customer experience, customise solutions

Apiture partners with HC3 for digitalised banking statements

News | Online & Mobile Banking | 19 Dec 2024

Apiture, a digital banking solutions provider, has partnered with HC3, a data-driven statement provider, to deliver digital statements through the Apiture Digital Banking Platform.

mobile banking, partnership, online banking, financial institutions, customer experience

Mastercard joins forces with Bank of Punjab

News | Payments General | 17 Dec 2024

Mastercard has teamed up with Bank of Punjab as an exclusive partner to augment the latter’s proposition across consumer debit and credit, as well as affluent portfolio and loyalty offerings. 

partnership, payment methods, digital payments, banks, customer experience, financial services

easybill partners PAQATO to offer SaaS solutions to SMEs

News | E-invoicing, SCF & E-procurement | 16 Dec 2024

Electronic invoicing company easybill has partnered with PAQATO, an after-sales firm for ecommerce, to offer SaaS solutions for e-invoicing and after-sales communication.

customer experience, SaaS, SMEs, financial services, e-invoicing

Regulation, AI, and trends impacting the mobility industry | Bolt interview

Interviews | Ecommerce | 13 Dec 2024

Mikhail Shcheglov, Group Product Manager at Bolt and speaker at ECOM’21, discusses mobility industry trends: from tech and innovation to regulatory challenges and customer retention strategies.

mobility, ecommerce, marketplace, ride-hailing, micro-mobility, consolidation, regulation, artificial intelligence, AI, LLM, customer experience, automation, online platform, compliance, online shopping, incentives

Aryza Group partners with TransUnion

News | Payments General | 11 Dec 2024

Aryza Group has announced a partnership with TransUnion to improve credit and debt management solutions for clients in the UK and Ireland.

partnership, fintech, financial services, customer experience

Google challenges CFPB oversight of payment division in federal court

News | Payments General | 10 Dec 2024

Google has filed a lawsuit against the Consumer Financial Protection Bureau (CFPB), contesting the agency’s decision to subject its payments division to federal oversight.

payments , regulation, data protection, customer experience

Payroc partners with sunday

News | Payments General | 06 Dec 2024

Payroc has partnered with sunday in order to launch the sunday Handheld Payment Terminal, aiming to streamlet restaurant checkout and elevate guest interactions.

partnership, product launch, payments , checkout optimisation , customer experience

Škoda and Parkopedia work together to augment in-car payment service

News | Mobile Payments | 06 Dec 2024

UK-based connected car services provider Parkopedia, together with Škoda, has upgraded the notifications for their in-car payment solution.

partnership, mobile payments, product upgrade, financial services, customer experience

Snowdrop Solutions partners with BigPay to optimise banking experience in Thailand

News | Online & Mobile Banking | 05 Dec 2024

Snowdrop Solutions has announced the expansion of its partnership with BigPay in order to improve the banking customer experience in Thailand.

partnership, banking, customer experience, financial services

Inbenta partners with ebankIT to improve digital user experience

News | Online & Mobile Banking | 29 Nov 2024

Inbenta, a global AI-powered customer support solutions provider, partners with ebankIT to enhance the way financial institutions interact with their clients.

partnership, customer experience, artificial intelligence, financial services, digital banking

ANZ partners with DataCo to launch a customer insights proposition

News | Online & Mobile Banking | 29 Nov 2024

ANZ has announced its partnership with commercialised business DataCo in order to launch a customer insights proposition and provide value to clients and collaborators.

partnership, banking, financial institutions, customer experience

Yuno partners with Mastercard to expand the Click to Pay at checkout solution globally

News | Payments General | 27 Nov 2024

Yuno has announced its partnership with Mastercard in order to make the Click to Pay at checkout solution available to customers across the globe. 

partnership, payments , customer experience, ecommerce

Manzil Wealth introduces halal wealth platform in Canada

News | Online & Mobile Banking | 27 Nov 2024

Islamic finance company Manzil Wealth has announced that it launched a halal wealth management solution in Canada. 

product launch, financial services, Islamic banking, customer experience, digital banking

Sagepath Reply partners with SouthState Bank to optimise onboarding

News | Digital Identity, Security & Online Fraud | 26 Nov 2024

Digital experience agency Sagepath Reply has partnered with SouthState Bank to augment the latter’s consumer checking onboarding experience. 

digital onboarding, identity verification, customer experience, financial services, banks

iDenfy partners with Portugal Residency Advisors

News | Digital Identity, Security & Online Fraud | 25 Nov 2024

Identity verification provider iDenfy has partnered with Portugal Residency Advisors, a consultancy specialising in relocation and investment services in Portugal.

identity verification, partnership, digital onboarding, customer experience

CommonWealth Central Credit Union selects Jack Henry's solutions

News | Online & Mobile Banking | 21 Nov 2024

US-based fintech company Jack Henry has announced that CommonWealth Central Credit Union selected its services to modernise its technology infrastructure and advance its growth. 

partnership, fintech, digital banking, financial services, customer experience, customise solutions

Hertz to utilise Sift's AI-enabled fraud platform

News | Digital Identity, Security & Online Fraud | 20 Nov 2024

Sift, an AI-powered fraud detection platform, has announced that Hertz started utilising its AI-enabled fraud prevention platform to deliver optimised customer experiences and mitigate fraud. 

partnership, fraud prevention, online security, payment fraud, customer experience