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Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:

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Ecommerce returns: how can merchants improve customer experience while still reducing costs?

Voice of the Industry | Ecommerce | 06 Jul 2022

Gonçalo Caraslindas, Senior Payments Consultant at PSE Consulting, provides valuable pointers on ecommerce returns and how merchants can improve customer experience while also reducing costs.


PSE Consulting, ecommerce, refund, merchants, customer experience, retail, payment methods

Winning by putting the customer first and technology second - What you need to look out for

Interviews | Online & Mobile Banking | 29 Jun 2022

Miriam van Straelen, Partner at Roland Berger, provides the recipe for an amazing customer experience and describes the main CX trends in banking and fintech.

customer experience, digital onboarding, embedded finance, BNPL, digitalisation

APEXX Global and Scott Dunn partner to streamline payments in the travelling sector

News | Online Payments | 23 Jun 2022

Award-winning global payments platform APEXX has announced a new partnership with luxury tour operator Scott Dunn to increase transaction efficiency and boost conversion rates across the US and Singapore.

partnership, travel payments, BNPL, customer experience, API, payment processing, payment gateway, local payment method

Debt and financial vulnerability and the customer experience

Voice of the Industry | Payments General | 23 Jun 2022

Rising costs and uncertainty are putting a strain on consumers and organisations. Michael Backes from receeve shows us how to overcome these burdensome moments.

customer experience, financial inclusion, payment methods, risk management

How Worldline brings the payments technology to accelerate customers journey - video interview

Interviews | Payments General | 23 Jun 2022

At Money20/20 Europe 2022 conference in Amsterdam, The Paypers sat down with Marc-Henri Desportes, Deputy CEO of Worldline, to discuss how to bring the payments technology to accelerate customers journey.

payments , digitalisation, customer experience, transactions , retail, digital banking, digital payments, mobile payments, online payments, fintech

Clover Sport partners with Fiserv for fan experiences at stadiums

News | Payments General | 15 Jun 2022

US-based point of sale systems provider Clover Sport has partnered with Fiserv to enable entertainment venues to deliver fan experiences.

Fiserv, partnership, customer experience, API, POS

New Oracle research: three thirds of travellers prefer self-service tech-enabling hotels

News | Mobile Payments | 06 Jun 2022

US-based computer technology corporation Oracle has launched its ‘Hospitality in 2025: Automated, Intelligent… and More Personal’ report in which it identifies travellers’ plans for the upcoming years and future market trends.

travel payments, online platform, artificial intelligence, customer experience, metaverse, mobile payments, e-wallet, report

Converting cross-borders series – how to be equipped for growth and conversion in Southern Europe

Webinar | Ecommerce | 27 May 2022

Cross-border eCommerce is growing at almost double the rate of domestic eCommerce in Southern Europe, creating unique opportunities and challenges for merchants. In this webinar, learn the secrets to seamless expansion, with best practices for increasing conversions and defeating fraud.

cross-border ecommerce, ecommerce, customer experience, ecommerce platform

Shopify to reportedly buy startup Deliverr

News | Ecommerce | 25 Apr 2022

Canada-based ecommerce platform Shopify has announced it is in talks to buy technology startup Deliverr

ecommerce, ecommerce platform, acquisition, customer experience

Strong Customer Authentication: where are we now?

Interviews | Online Payments | 06 Apr 2022

With the Strong Customer Authentication (SCA) now fully operational in the UK, the first stage in its rollout is now complete. We spoke with Rami Josef, Product Director at, to learn more about the impact of the rollout and what comes next

checkout optimisation , SCA, ecommerce, customer experience, multi-factor authentication, exemption strategies

23% of US shoppers who experienced fraud no longer use BNPL – Callsign study

News | Digital Identity, Security & Online Fraud | 24 Mar 2022

UK-based fraud prevention services provider Callsign has released a Buy Now, Pay Later (BNPL) survey, which polled more than 2000 US adults on their experience with BNPL services.

Callsign, fraud prevention, BNPL, customer experience

Meet the 'conscious spender', the customer that demands a different way to pay

Voice of the Industry | Ecommerce | 17 Mar 2022

Delphine Bos, CMO of Aplauz, walks us through the behaviour of the ‘conscious spender’, and how Aplauz can cater to their need for convenience, budgeting, and privacy within the gaming, subscription, or digital goods verticals

subscription commerce, Aplauz, ecommerce, customer experience

Plaid: 4 out of 5 clients abandon purchases if payment experience is poor

News | Online Payments | 16 Mar 2022

US-based payments platform Plaid has released a new survey regarding consumer behaviour at checkouts.

Plaid , survey, checkout optimisation , online shopping, payment methods, customer experience, ecommerce

FedEx Express partners with BigCommerce

News | Ecommerce | 22 Feb 2022

FedEx Express, a subsidiary of global express transportation company FedEx, has announced a strategic partnership with US-based SaaS ecommerce platform BigCommerce.

partnership, BigCommerce, merchant, online platform, online shopping, ecommerce, customer experience

Payments are changing – Modulr exclusive interview

Interviews | Online Payments | 17 Feb 2022

Must businesses focus more on payment experiences as the industry continues to shapeshift? Marca Wosoba, Managing Director at Modulr Europe, answers this and more as she goes through Modulr’s mission in Europe

Modulr, PaaS, customer experience, fintech, regulation, API, EMI licence

Global online commerce – 10 drivers of change

Voice of the Industry | Ecommerce | 16 Feb 2022

Ajit Sivadasan, President and Global Head of DTC at Lenovo, explores the global online commerce space and shares his view on the key drivers of change and why they are important

ecommerce, COVID-19, marketplace, retail, IOT, artificial intelligence, machine learning, customer experience

WOW! Mobile boutique partners with Statflo to boost customer experience

News | Digital Identity, Security & Online Fraud | 10 Feb 2022

Canada-based multi-carrier wireless retailer WOW! Mobile has partnered with Statflo to expand customer engagement and improve overall experience within their retail stores.

mobile payments, direct carrier billing, privacy-enhancing technology, customer experience, partnership

Celonis and Stripe to exchange technologies

News | Ecommerce | 10 Feb 2022

Execution management company and creator of process mining, Celonis, has announced a strategic partnership with Irish American SaaS and financial services company Stripe.

Stripe, SaaS, merchant, ecommerce, partnership, customer experience, ecommerce platform

Embedded payments' impact on Customer Experience – OpenPayd interview

Interviews | Payments General | 17 Jan 2022

The Paypers interviews Iana Dimitrova from OpenPayd to learn more about embedded payments and how payment initiation can positively impact Customer Experience (CX)

COVID-19, embedded payments, customer experience, digital banking, digital payments, API, BaaS, Open Banking, banks, financial services

Laurentian Bank partners with Brim Financial

News | Payments General | 23 Dec 2021

Canada-based Brim Financial has partnered with Laurentia Bank’s to fuel its digital transformation and augment its end-to-end customer journey for Visa products.

partnership, Visa, digitalisation, customer experience, digital onboarding, digital wallet, omnichannel