Find here all the latest articles, news, and research on Customer Experience and other Customer Experience-related topics:
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Blackhawk Network (BHN), a provider of rewards and branded payments, partners with Exchange Solutions to offer data-driven consumer loyalty programme capabilities.
partnership, payments , loyalty programme, customer experience, gift card
Adyen, a global financial technology platform, has integrated with CoverManager to enable businesses to automate and centralise payments.
partnership, mobile payments, online payments, customer experience, digital payments, financial services
Nubank has launched the shared boleto feature in its app, facilitating the payment of group bills or the division of expenses.
banks, personal finance management, product launch, customer experience, payments
banks, partnership, payments , customer experience, product upgrade
Brady Harris, Chief Executive Officer at IXOPAY, explains how PAR will drive advancements in customer insights and fraud prevention.
tokenization, payments , credit card, loyalty programme, customer experience, fraud prevention, fraud management, card on file, PCI compliance, PCI DSS, merchants, ecommerce, network tokenisation
Bank payment company GoCardless has entered into a partnership with cloud accounting platform iplicit to offer faster and more efficient payment solutions.
partnership, cloud services, payment processing, customer experience
Digital financial services platform Nubank has announced its partnership with OpenAI in order to optimise both customer experiences and internal efficiency.
partnership, product launch, customer experience, banking
Emirates NBD has partnered with Visa to become the first bank in the United Arab Emirates to roll out Visa Commercial Pay-Mobile.
partnership, mobile payments, digitalisation, customer experience
Flagstone, a UK-based savings platform, has partnered with Alloy to automate and improve its customer onboarding process.
partnership, financial services, compliance, customer experience
Mastercard has signed a multi-year agreement with Mashreq to support the company’s launch as a digital bank in Pakistan.
digital banking, digital payments, partnership, financial inclusion, customer experience
The Consumer Financial Protection Bureau (CFPB) has decided to dismiss a lawsuit filed in January 2025 against Capital One.
banking, financial services, compliance, customer experience
Global voice platform provider Switch Connect has joined forces with PCI Pal to improve the customer and agent payment experience across communication channels over several contact centre platforms.
partnership, online payments, digital payments, customer experience
US-based fintech company Momnt has joined forces with ChargeAfter to provide more financing options for home improvement contractors.
partnership, lending, customer experience, financial services
Maria Parpou, Executive Vice President at Mastercard Gateway, elaborates on how businesses can increase authorisation rates for payments by decoding data.
ecommerce, merchants, authorisation rate, EMV, biometrics, fraud prevention, artificial intelligence, payment gateway, customer experience, data
Shift4 has entered into a partnership with Alterra Mountain Company to provide payment processing services across the company's 19 mountain destinations.
partnership, travel payments, payment processing, customer experience
Surecomp, a provider of digital trade and supply chain finance solutions, has announced the acquisition of ELCY, as the company works towards accelerating digital trade finance adoption and collaboration.
trade finance, digital assets, customer experience, financial services, acquisition
Data Zoo, a provider of identity verification data, has partnered with Alloy, an identity and fraud prevention platform.
partnership, digital onboarding, identity verification, customer experience
Brady Harris, Chief Executive Officer of IXOPAY, elaborates on how payment orchestration can help maximise efficiency in ecommerce.
ecommerce, merchant, payments orchestration, payments , PSP, API, digital wallet, payment methods, customer experience, tokenization, artificial intelligence, Open Banking, real-time payments, embedded finance
Q2 Holdings has announced that Wells Fargo introduced a new commercial banking platform aimed at improving service for commercial clients.
partnership, banking, financial services, customer experience
Private commercial bank Trust Bank has teamed up with TerraPay to provide a payment solution for students across Bangladesh.
partnership, payment methods, digital payments, customer experience, financial services, cross-border payments