Articles with tag: jd power

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Retail banks face customer dissatisfaction because of digital-only engagement shift

05 May 2020 | Online & Mobile Banking

US-based data analytics and consumer intelligence company J.D Power has released a study showing how the COVID-19 pandemic affects retail banking customers’ satisfaction.

retail banking, digital banking, JD Power, covid19, pandemic, customer satisfaction, branch service, digital service, personal banking, customer experience, mobile banking, online banking, big banks, midsize banks, regional banks, big 62 banks, Zelle, Apple Pay, PayPal, Venmo